The Engagement Analysis Text Participant DMO represents the participants involved in an engagement session. For example, an agent and a customer are participants in a chat.
Object API Name
ssot__EngagementAnalysisTextParticipant__dlm
Category
Profile
Primary Subject Area
Text Insight
Primary Key
Engagement Analysis Text Participant Id (ssot__Id__c)
Relationships
| Object | Field | Cardinality | Related Object | Related Field |
|---|---|---|---|---|
| Engagement Analysis Text Participant | Engagement Analysis Text Id | Many To One: N:1 | Engagement Analysis Text | Engagement Analysis Text Id |
| Engagement Analysis Text Participant | Participant Id | Many To One: N:1 | Account Contact | Account Contact Id |
| Engagement Analysis Text Participant | Participant Id | Many To One: N:1 | Account | Account Id |
| Engagement Analysis Text Participant | Participant Id | Many To One: N:1 | Lead | Lead Id |
All Fields
| Field Name | Field API Name | Description | Data Type |
|---|---|---|---|
| Data Source | ssot__DataSourceId__c |
A reference ID for the logical name for a system that is the source of records identified by external record ID. | text |
| Data Source Object | ssot__DataSourceObjectId__c |
A reference ID for the logical name of the object where this record came from, whether that is the name of a cloud storage file or another connector’s external object. | text |
| Engagement Analysis Text Id | ssot__EngagementAnalysisTextId__c |
The identifier of the specific engagement within the session. | text |
| Engagement Analysis Text Participant Id | ssot__Id__c |
The identifier of the engagement analysis text participant record. | text |
| Individual | ssot__IndividualId__c |
A reference ID for the person that is the participant. | text |
| Participant Id | ssot__ParticipantId__c |
The identifier of the participant in a specific engagement in the session. | text |
| Participant Object | ssot__ParticipantObject__c |
The object for the participant in an engagement analysis text record. | text |
| Participant Role | ssot__ParticipantRoleId__c |
A reference ID for the role of the participant. | text |
| Participant Role | ssot__ParticipantRole__c |
The role of the participant in a specific engagement in the session. | text |