---
schema_version: "1"
id: 1381c984323090f0b40caadcf47eccc7b485ee36ff31c6838a76f16a535f6be0
title: Conversation Reason Category DMO
collection: developer
version: current
locale: en-us
portal_url: https://docs.salesforce.com/developer/current/en-us/data-cloud/data-cloud-dmo-mapping/guides/dmos/c360dm-conversation-reason-category-dmo.md
canonical_url: https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-conversation-reason-category-dmo.html
source_site: developer.salesforce.com
content_type: documentation
content_hash: 2e39ea1fba9c6c064783b32b44d9c300d5821ed3cf89276c01637811c7a83ac2
products:
  - Data 360 DMO and Mapping Guide
  - Data 360 Developer Documentation
---
# Conversation Reason Category DMO

The Conversation Reason Category DMO represents a grouping of conversation reasons that have the same overall topic. It contains aggregated metrics for the associated conversation reasons, such as order management, payments, and account management.

## Object API Name

`ssot__ConversationReasonCategory__dlm`

## Category

Other

## Primary Subject Area

## Primary Key

Conversation Reason Category (`ssot__Id__c`)

## Relationships

None.

## All Fields

| Field Name                            | Field API Name                                 | Description                                                                                                                                                           | Data Type |
| ------------------------------------- | ---------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------- | --------- |
| Average Duration Seconds              | `ssot__AverageDurationSecondsNumber__c`        | The average duration for the conversation category in seconds.                                                                                                        | number    |
| Average Number of Conversation Turns  | `ssot__AverageNumOfTurnsConversationNumber__c` | The average number of turns in the conversation category/                                                                                                             | number    |
| Conversation Reason Category ID       | `ssot__Id__c`                                  | A unique ID used as the primary key for the conversation reason category DMO.                                                                                         | text      |
| Conversation Reason Report Definition | `ssot__ConvReasonReportDefinitionID__c`        | A reference ID to the conversation reason report definition.                                                                                                          | text      |
| Data Source                           | `ssot__DateSourceId__c`                        | A reference ID for the logical name for a system that is the source of records identified by the external record ID.                                                  | text      |
| Data Source Object                    | `ssot__DateSourceObjectId__c`                  | A reference ID for the logical name of the object where this record came from, whether that is a name of a cloud storage file or another connector’s external object. | text      |
| Einstein Score                        | `ssot__EinsteinScoreNumber__c`                 | The Einstein score for the conversation reason category.                                                                                                              | number    |
| Frequency Percent                     | `ssot__FrequencyPercent__c`                    | The frequency percent for the conversation reason category.                                                                                                           | number    |
| Internal Organization                 | `ssot__InternalOrganizationId__c`              | A reference ID to the business unit or other internal organization that owns the conversation reason category.                                                        | text      |
| Name                                  | `ssot__Name__c`                                | The name of the conversation reason category.                                                                                                                         | text      |
| Reason Count                          | `ssot__ReasonCount__c`                         | The count of conversation reasons in the category.                                                                                                                    | number    |
| Total Conversation Count              | `ssot__TotalConnversationCount__c`             | The count of conversations in the category.                                                                                                                           | number    |
| Training Date                         | `ssot__TrainingDate__c`                        | The date when the category report training last occurred.                                                                                                             | dateTime  |