---
schema_version: "1"
id: e173f3663d056ee3ae098a694bb338f7c002a1e44607bec64b5a446065485ce9
title: Conversation Entry Transcript Excerpt DMO
collection: developer
version: current
locale: en-us
portal_url: https://docs.salesforce.com/developer/current/en-us/data-cloud/data-cloud-dmo-mapping/guides/dmos/c360dm-conversation-entry-transcript-excerpt-dmo.md
canonical_url: https://developer.salesforce.com/docs/data/data-cloud-dmo-mapping/guide/c360dm-conversation-entry-transcript-excerpt-dmo.html
source_site: developer.salesforce.com
content_type: documentation
content_hash: 260e76ea942ebe7885a33ae4b1883e36fdf70063212b91b5ef117499779c04e6
products:
  - Data 360 DMO and Mapping Guide
  - Data 360 Developer Documentation
---
# Conversation Entry Transcript Excerpt DMO

The Conversation Entry Transcript Excerpt DMO represents a portion of a transcript from a conversation entry, for example, "I need to cancel my order."

## Object API Name

`ssot__ConversationEntryTranscriptExcerpt__dlm`

## Category

Other

## Primary Subject Area

## Primary Key

Conversation Entry Transcript Excerpt Id (`ssot__Id__c`)

## Relationships

None.

## All Fields

| Field Name                               | Field API Name                      | Description                                                                                                                                                                | Data Type |
| ---------------------------------------- | ----------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | --------- |
| Conversation Entry Id                    | `ssot__ConversationEntryId__c`      | A reference ID to the conversation entry that is the source of the conversation reason excerpt. An excerpt with a messaging session will also have the conversation entry. | text      |
| Conversation Entry Transcript Excerpt Id | `ssot__id__c`                       | A unique ID used as the primary key for the conversation entry transcript excerpt DMO.                                                                                     | text      |
| Conversation Intent Status               | `ssot__ConversationIntentStatus__c` | The status of the conversation intent for transcript excerpt.                                                                                                              | text      |
| Conversation Reason                      | `ssot__ConversationReasonId__c`     | A reference ID to the conversation reason for the transcript excerpt.                                                                                                      | text      |
| Data Source                              | `ssot__DateSourceId__c`             | A reference ID for the logical name for a system that is the source of records identified by the external record ID.                                                       | text      |
| Data Source Object                       | `ssot__DateSourceObjectId__c`       | A reference ID for the logical name of the object where this record came from, whether that is a name of a cloud storage file or another connector’s external object.      | text      |
| Duration in Seconds                      | `ssot__DurationInSeconds__c`        | The duration of the conversation entry transcript excerpt in seconds.                                                                                                      | number    |
| Email Message                            | `ssot__EmailMessageId__c`           | A reference ID to the email message that is the source of the conversation reason excerpt.                                                                                 | text      |
| Engagement Channel Type                  | `ssot__EngagementChannelType__c`    | The engagement channel type for the conversation entry transcript excerpt.                                                                                                 | text      |
| Excerpt Sequence Number                  | `ssot__ExcerptSequenceNumber__c`    | The sequence number for the conversation entry transcript excerpt.                                                                                                         | text      |
| Excerpt Text Index                       | `ssot__ExcerptTextIndexText__c`     | The index text for the conversation entry transcript excerpt.                                                                                                              | text      |
| Internal Organization                    | `ssot__InternalOrganizationId__c`   | A reference ID to the business unit or other internal organization that owns the conversation entry transcript excerpt.                                                    | text      |
| Language                                 | `ssot__Language__c`                 | The language of the conversation entry transcript excerpt.                                                                                                                 | text      |
| Live Chat Transcript                     | `ssot__ExternalRecordId__c`         | A reference ID to the live chat transcript that is the source of the conversation reason excerpt.                                                                          | text      |
| Messaging Session                        | `ssot__MessagingSessionId__c`       | A reference ID to the messaging session that is the source of the conversation reason excerpt.                                                                             | text      |
| Moved                                    | `ssot__IsMoved__c`                  | An indicator if the conversation entry transcript excerpt has moved.                                                                                                       | text      |
| Turn Count                               | `ssot__TurnCount__c`                | The turn count for the transcript excerpt.                                                                                                                                 | number    |