---
schema_version: "1"
id: 036c56d098fbb8283b26a3892b57c366db43e0c41fdba5ee5560dacc09753101
title: Reporting to B2C Commerce Support
collection: developer
version: current
locale: en-us
portal_url: https://docs.salesforce.com/developer/current/en-us/commerce-cloud/b2c-commerce/guides/ops-troubleshooting/b2c-reporting-to-support.md
canonical_url: https://developer.salesforce.com/docs/commerce/pwa-kit-managed-runtime/guide/b2c-reporting-to-support.html
source_site: developer.salesforce.com
content_type: documentation
content_hash: 4fa92c9e7096be0cb2a2d4c51e95f24e621a1463fbd2e0e215165cc2a745377c
products:
  - Composable Storefront
  - Salesforce APIs
---
# Reporting to B2C Commerce Support

In some cases, you must contact Platform Support or Solution Support.
When reporting an issue, first determine whether Platform Support or Solution Support is responsible for the specific problem area.
Salesforce provides Platform Support for the B2C Commerce product as part of your subscription. Platform Support does not normally cover custom solutions built on top of B2C Commerce, unless you have a specific Solution Support contract with Salesforce. Implementation partners typically support their own custom solutions.
If you suspect the issue is specific to the B2C Commerce product, follow these steps:

1. Identify the simplest scenario to cause the issue, preferably in or on top of the Reference Application.
2. Record the steps that produce the problem.
3. Collect any relevant log files.
4. Log into Salesforce and open a case in the [Salesforce Help portal](https://help.salesforce.com/s/).