---
schema_version: "1"
id: ed353b5aa1312ad0bd0abe669fb72af49ad86fe54e4cd74d020ffee7bfc5b2e6
title: Start Customer Service Center
collection: developer
version: current
locale: en-us
portal_url: https://docs.salesforce.com/developer/current/en-us/commerce-cloud/b2c-commerce/guides/customer-service-center/b2c-starting-customer-service-center.md
canonical_url: https://developer.salesforce.com/docs/commerce/pwa-kit-managed-runtime/guide/b2c-starting-customer-service-center.html
source_site: developer.salesforce.com
content_type: documentation
content_hash: 58d766ab0d4e01e5604b48734537d3400bb0ca1d6b3f6c6417a00853d818ca95
products:
  - Composable Storefront
  - Salesforce APIs
---
# Start Customer Service Center

With Customer Service Center, an agent can find or create an order, and find a customer. The agent must have permission to use Customer Service Center.

1.  Click App Launcher ![App Launcher](https://developer.salesforce.com/media/shared/appLauncher.png) and then select **Merchant Tools** > **_site_** > **Ordering** > **Customer Service Center**.
2.  Select an action.

    - Find an Order
    - Create a New Order
    - Find a Customer

3.  To view the menu or return to the Welcome page, click the menu icon.

    The Customer Service Center opens in a new tab. To return to Business Manager, click the original tab in your browser. When you click the sidebar navigation, only a single instance of the tab is opened. If a tab is already open, clicking the sidebar brings the tab into view.

4.  To log out of the site, click the menu in the top-right corner.

    The current user appears in the top-right corner of every page. The Log Out button is part of this menu. The current site also appears in this menu.

5.  To switch to a different site, click the menu in the top-right corner.