---
schema_version: "1"
id: 68ee08a5a685a01b225211c5717e340e733f7227beb7b26e9464a01f813220dd
title: Hand Off a Basket
collection: developer
version: current
locale: en-us
portal_url: https://docs.salesforce.com/developer/current/en-us/commerce-cloud/b2c-commerce/guides/customer-service-center/b2c-hand-off-a-basket.md
canonical_url: https://developer.salesforce.com/docs/commerce/pwa-kit-managed-runtime/guide/b2c-hand-off-a-basket.html
source_site: developer.salesforce.com
content_type: documentation
content_hash: 1dd363f4a46a3c8b52021a4282f60fd53312c2688ef875f81b2d25c66ef7194f
products:
  - Composable Storefront
  - Salesforce APIs
---
# Hand Off a Basket

## Hand Off a Basket to a Registered Customer

The agent hands off a basket for an order received over the phone so that the registered customer can then complete the checkout process in the merchant's storefront. The agent must have the necessary permissions.

1.  Create an order.

    1.  Select the customer.

    2.  Add products.

2.  Click **Hand Off Basket**.

    The customer can then log in to the merchant's storefront, access the shopping cart, and complete the checkout process.

**note:** The customer can have only one active cart session at time.

## Hand Off a Basket to an Agent

A registered customer's active basket can be handed off to an agent in Customer Service Center. The agent can then add or update the cart with new items, apply discounts, and then return the basket back to the customer to complete the checkout process via the merchant's storefront. The agent must have the necessary permissions.

1.  Select **_site_** > **Merchant Tools** > **Ordering** > **Customer Service Center**.

2.  Click **Find Customer**.

3.  To find a customer, enter a portion of the customer's name, and then select the customer.

4.  To access the registered customer's active basket, click the **Baskets** tab.

5.  From the Customer Detail page, click the active storefront basket.

    The customer's order page opens with the customer's basket items prepopulated.

6.  (optional) Add, update, or remove items from the basket.

7.  (optional) Add promotions to the basket.

8.  (optional) Based on granted permissions, apply manual price adjustments to the items, shipping, or the order.

9.  (optional) Hand off the basket back to the customer to complete the order.