---
schema_version: "1"
id: 1088c7e67967ef539351f957a81dc5e67c39671fbea492a953a39dedac04826d
title: Custom Actions
collection: developer
version: current
locale: en-us
portal_url: https://docs.salesforce.com/developer/current/en-us/commerce-cloud/b2c-commerce/guides/customer-service-center/b2c-custom-actions.md
canonical_url: https://developer.salesforce.com/docs/commerce/pwa-kit-managed-runtime/guide/b2c-custom-actions.html
source_site: developer.salesforce.com
content_type: documentation
content_hash: b090bd4c6bed9d14edf7268b436dc86c3157da2fb351d768f6da96eecc54a97d
products:
  - Composable Storefront
  - Salesforce APIs
---
# Custom Actions

Customer Service Center supports custom actions with a Business Manager extension cartridge.

- A controller represents each action
- The cartridge must be added to the BM cartridge path
- Every action is secured with a permission in the Customer Service Center permissions tab in the Roles & Permissions view.

Customizable actions can be registered for CSC UI pages:

- Customer
- Basket
- Order

The actions are registered with a `bm_extensions.xml` file.

- Every action is represented with a MenuAction of type CSC
- The menupath determines the page that the action is assigned. The following menu paths are supported.
  - customer action is registered for the customer page
  - basket action is registered for the basket page
  - order action is registered for the order page
- All custom actions can be localized

## Example

The following is an example `bm_extensions.xml` file:

```xml
<?xml version="1.0" encoding="ISO-8859-1" ?>
<!-- =============================================================== -->
<!-- ==  CSC EXTENSIONS                                        == -->
<!-- =============================================================== -->
<extensions xmlns="http://www.demandware.com/xml/bmmodules/2007-12-11" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.demandware.com/xml/bmmodules/2007-12-11 bmext.xsd">
    <menuitem id="basket" site="true" type="CSC">
        <name xml:lang="x-default" >CSC Basket</name>
        <short_description xml:lang="x-default">Customer Service Center Basket</short_description>
        <description xml:lang="x-default">Customer Service Center Basket</description>
    </menuitem>
    <menuaction id="basket_gift_messaging" menupath="basket" type="CSC" site="true" position="3">
        <name xml:lang="x-default">Make it a Gift</name>
        <name xml:lang="fr-FR">Make it a gift (fr-FR)</name>
        <short_description xml:lang="x-default">Gift Messaging</short_description>
        <description xml:lang="x-default">Gift Messaging</description>
        <exec pipeline="CSCGiftMessaging" node="Start"/>
        <sub-pipelines>
            <pipeline name="CSCGiftMessaging" />
        </sub-pipelines>
        <parameters>
            <parameter name="basket_id" value="/basket_id"/>
        </parameters>
        <icon>csc_basket.png</icon>
    </menuaction>
    <menuaction id="basket_address_verification" menupath="basket" type="CSC" site="true" position="1">
        <name xml:lang="x-default">Verify addresses</name>
        <short_description xml:lang="x-default">Verifies all cart addresses</short_description>
        <description xml:lang="x-default">Verifies all cart addresses</description>
        <exec pipeline="CSCVerifyCartAddresses" node="Start"/>
        <sub-pipelines>
            <pipeline name="CSCVerifyCartAddresses" />
        </sub-pipelines>
        <parameters>
            <parameter name="basket_id" value="/basket_id"/>
        </parameters>
        <icon>check_address.png</icon>
    </menuaction>
    <menuitem id="order" site="true" type="CSC">
        <name xml:lang="x-default" >CSC Order</name>
        <short_description xml:lang="x-default">Customer Service Center Order</short_description>
        <description xml:lang="x-default">Customer Service Center Order</description>
    </menuitem>
    <menuaction id="order_payment_details" menupath="order" type="CSC" site="true" position="1">
        <name xml:lang="x-default">Review Payment details</name>
        <short_description xml:lang="x-default">Review Payment details</short_description>
        <description xml:lang="x-default">Review Payment details</description>
        <exec pipeline="CSCReviewPaymentDetails" node="Start"/>
        <sub-pipelines>
            <pipeline name="CSCReviewPaymentDetails" />
        </sub-pipelines>
        <parameters>
            <parameter name="order_no" value="/order_no"/>
        </parameters>
        <icon>check_address.png</icon>
    </menuaction>
    <menuitem id="customer" site="true" type="CSC">
        <name xml:lang="x-default" >CSC Customer</name>
        <short_description xml:lang="x-default">Customer Service Center Customer</short_description>
        <description xml:lang="x-default">Customer Service Center Customer</description>
    </menuitem>
    <menuaction id="customer_show_customer_groups" menupath="customer" type="CSC" site="true" position="1">
        <name xml:lang="x-default">Display Customer Groups</name>
        <short_description xml:lang="x-default">Display Customer Groups.</short_description>
        <description xml:lang="x-default">Display Customer Groups.</description>
        <exec pipeline="CSCCustomerGroups" node="Start"/>
        <sub-pipelines>
            <pipeline name="CSCCustomerGroups"/>
        </sub-pipelines>
        <parameters>
        </parameters>
        <icon>check_address.png</icon>
    </menuaction>
</extensions>
```