---
schema_version: "1"
id: 8084833b4644b76c6cce95df6adb50b69eb429c7eda110c69f90894f1dc83886
title: Message Customers in the Salesforce Mobile App
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/salesforce_app_messaging.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.salesforce_app_messaging.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 59af1b35e51016f5299e90fd711516b1c2d804700111d8b0afc42a49ef607b5c
description: Modernize your communication by letting agents message customers from the Salesforce mobile app. Agents who use enhanced messaging channels or Enhanced Chat can chat with customers on the go.
products:
  - Mobile App Mobile App Mobile App
  - Cross Cloud Cross Cloud Cross Cloud
release: "264"
---
# Message Customers in the Salesforce Mobile App

Modernize your communication by letting agents message customers from the Salesforce mobile app. Agents who use enhanced messaging channels or Enhanced Chat can chat with customers on the go.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <tbody>
        <tr class="">
          <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;">Available in: Lightning Experience. <a href="https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&amp;type=5&amp;language=en_US" target="_blank">View required editions.</a></td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">
            <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-salesforce_app-264-0-0-production-enus/cb8c7d7a-5f86-49c5-967c-c4d5cb2f80b6/resources-global/_corporate/images/checkmark.png" alt="Checkmark icon indicating true"></span>
            <strong>This article applies to:</strong>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">Messaging for In-App, Messaging for Web, enhanced WhatsApp, enhanced
            Facebook Messenger, enhanced SMS, enhanced Apple Messages for Business,
            enhanced LINE, Bring Your Own Channel, and Bring Your Own Channel for
            CCaaS</td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">
            <a name="salesforce_app_messaging__image_pmm_khg_5cc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="salesforce_app_messaging__image_pmm_khg_5cc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-salesforce_app-264-0-0-production-enus/cb8c7d7a-5f86-49c5-967c-c4d5cb2f80b6/resources-global/_corporate/images/crossmark.png" alt="X"></span>
            <strong>This article doesn’t apply to:</strong>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">Standard WhatsApp, standard Facebook Messenger, and standard SMS
            channels</td>

        </tr>
      </tbody>
    </table>

Gone are the days of requiring agents to sign in to the desktop site to message customers. Some of our customers work in face-to-face environments such as real estate or the sharing economy where a computer isn’t available. Some of our customers want to be available all the time, even when they’re away from a computer. Some of our customers work in highly regulated industries where they need to use an approved device to have 1:1 engagements with their clients in a compliant way. We offer messaging in the Salesforce mobile app as a solution to the evolving landscape of human connectedness.

- **[Considerations and Limitations for Messaging in the Salesforce Mobile App](https://help.salesforce.com/s/articleView?id=xcloud.salesforce_app_messaging_limitations.htm&release=264.0.0&type=5)**  
    Before starting your setup process, review the considerations and limitations for using the Salesforce mobile app when messaging customers.
- **[Set Up Messaging in the Salesforce Mobile App](https://help.salesforce.com/s/articleView?id=xcloud.salesforce_app_setup_messaging.htm&release=264.0.0&type=5)**  
    Create your messaging channel, customize a mobile-friendly agent interface, and then let your agents do the talking.
- **[Message Customers in the Salesforce Mobile App](https://help.salesforce.com/s/articleView?id=xcloud.salesforce_app_agent_messaging_2.htm&release=264.0.0&type=5)**  
    The messaging experience in the Salesforce mobile app is similar to the messaging experience on the desktop site. You can message from a smartphone or tablet. Review the relevant messaging documentation for agents to learn more.