--- schema_version: "1" id: 64f25971fcd887f81413b0dd0d915a8d9fdcd5c6d248dfc2ac2a964ac31b2bf5 title: The Enhanced Contacts Experience (Beta) collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/salesforce_app_enhanced_contacts.md canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.salesforce_app_enhanced_contacts.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: f38d34825375c7f99e23f3bb26dfdc1a19b18f5799050477e0099139526997bd description: Enhanced Contacts (beta) is an upgraded experience for interacting with contact lists and records, optimized for phone and tablet use and included with existing licenses. products: - Mobile App Mobile App Mobile App - Cross Cloud Cross Cloud Cross Cloud release: "264" --- # The Enhanced Contacts Experience (Beta) Enhanced Contacts (beta) is an upgraded experience for interacting with contact lists and records, optimized for phone and tablet use and included with existing licenses. ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-salesforce_app-264-0-0-production-enus/cb8c7d7a-5f86-49c5-967c-c4d5cb2f80b6/images/icon_note.png) Note This feature is a Beta Service. Customer may opt to try such Beta Service in its sole discretion. Any use of the Beta Service is subject to the applicable Beta Services Terms provided at Agreements and Terms. Contacts is a highly trafficked and essential area within the Salesforce Mobile App. Enhanced Contacts (beta) is a native contacts experience, tailored for easier and faster access to contacts. The current contacts experience requires numerous taps, making it inconvenient, and lacks sought-after capabilities. With Enhanced Contacts (beta), users can readily view recent contacts and lists, access caller ID for Salesforce contacts, enjoy easier contact search, use swipe actions, import and export contacts (in bulk or singularly), customize contact detail views, and more. ## Requirements The new Enhanced Contacts (beta) experience has been built to work on both phone and tablet interfaces on all currently supported iOS and Android devices. For more information, see [Requirements for the Salesforce Mobile App](https://help.salesforce.com/s/articleView?id=xcloud.salesforce_app_requirements.htm&release=264.0.0&type=5 "The Salesforce mobile app is available for most Salesforce editions and user license types. The app supports various mobile platforms, both phone and tablets, with some minimum operating system requirements."). ## Enable Enhanced Contacts Admins can enable this beta feature for their org using the Mobile Feature Panel. From Setup, in the Quick Find box, enter Salesforce Mobile App, and then toggle Enhanced Contacts (Beta) to on. ![Mobile Feature Panel in Setup](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-salesforce_app-264-0-0-production-enus/cb8c7d7a-5f86-49c5-967c-c4d5cb2f80b6/salesforce_app/images/feature_panel.png) One enabled in an org, end users can toggle **Enhanced Contacts** on from the existing Contacts interface in the app. ![Toggle for Users to Turn On Beta](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-salesforce_app-264-0-0-production-enus/cb8c7d7a-5f86-49c5-967c-c4d5cb2f80b6/salesforce_app/images/TurnOnEnhancedContacts.png) Any existing Lightning app that features the Contacts area is able to participate in Enhanced Contacts. Users can easily toggle between both contacts' experiences to try them out. When Enhanced Contacts (beta) is on, the app uses the new contacts experience instead of the Lightning-based contacts experience. You can only use one contacts experience at a time. To return to the existing Lighting-based contacts experience, navigate to the contacts home page and toggle off **Enhanced Contacts (Beta).** ## Features of Enhanced Contacts (beta) - New, native contact home - Readily view recent contacts and lists - Swipe actions for calling and emailing - Enhanced import support - Bulk import - Triage zone for failed imports - Single and bulk export - Customizable contact detail views - Caller ID lookup Native Contact Home - Easily access recently viewed contacts and lists. Swipe Actions - You can now swipe left on a contact to quickly email or call them without having to open the full contact record. After the phone or email option is tapped, another menu opens with the contacts' different phone numbers and email addresses. ![Shows Swiping Left and new icons for calling and emailing](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-salesforce_app-264-0-0-production-enus/cb8c7d7a-5f86-49c5-967c-c4d5cb2f80b6/salesforce_app/images/swipeactions.png) Import Support - In the older contacts experience, import must be done one-by-one. In Enhanced Contacts (beta), you can bulk import contacts (and continue to do so one-by-one). ![Old and New Import Experience](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-salesforce_app-264-0-0-production-enus/cb8c7d7a-5f86-49c5-967c-c4d5cb2f80b6/salesforce_app/images/old_and_new_import.png) When importing, there’s a triage zone for failed contacts, where you can return later to add the required fields and then complete the import. ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-salesforce_app-264-0-0-production-enus/cb8c7d7a-5f86-49c5-967c-c4d5cb2f80b6/images/icon_note.png) Note If a contact failed to import and hasn’t been updated and saved, those contacts are deleted when you log out or import again. ![Triage Zone For Incomplete Imports](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-salesforce_app-264-0-0-production-enus/cb8c7d7a-5f86-49c5-967c-c4d5cb2f80b6/salesforce_app/images/incomplete_imports.png) Export Support - In the older experience, there’s no export capability. Single and bulk export capabilities have been added to allow users to export contacts to their device, both from within a list or while viewing a single contact. ![Export Experience](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-salesforce_app-264-0-0-production-enus/cb8c7d7a-5f86-49c5-967c-c4d5cb2f80b6/salesforce_app/images/2_export_ways.png) Customizable Contact Detail Views - We introduced a native detail page that shows information based on the compact layout defined in the org. This page allows you to see the fields you care about the most. ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-salesforce_app-264-0-0-production-enus/cb8c7d7a-5f86-49c5-967c-c4d5cb2f80b6/images/icon_note.png) Note If a field isn’t mobile compatible, it isn’t shown in the app. Caller ID Lookup - You can now use Caller ID lookup from the Salesforce database. This feature gives automatic lookup of incoming calls without exporting contacts from Salesforce to your phone. ## Beta Limitations - Importing Contacts - Required Fields - On import, the app doesn’t respect page layout-required fields. Last Name is the only required field for an import. - Contact Duplication - The Salesforce Mobile App doesn’t control duplication. For information on checking and editing your org’s duplication rules, see [Standard Contact Duplicate Rule](https://help.salesforce.com/s/articleView?id=sales.duplicate_rules_standard_contact_rule.htm&type=5&language=en_US). - Samsung Caller ID - Caller ID doesn’t work on Samsung devices. ## How to Send Feedback Within the app there’s a feedback card at the bottom of the Enhanced Contacts (beta) home page. Leave feedback by tapping on that and filling out the feedback form. ![Feeback area in contacts home](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-salesforce_app-264-0-0-production-enus/cb8c7d7a-5f86-49c5-967c-c4d5cb2f80b6/salesforce_app/images/feedback.png) Also, you can email mobilefeaturefeedback@salesforce.com with further feedback.