--- schema_version: "1" id: c2f2f86c5c918ef2144ab00273c74883f3fb58d934a0fd430f8a6a2a97c5793d title: Download and Log In to the Salesforce Mobile App collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/salesforce_app_download.md canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.salesforce_app_download.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: 59419f40b4101b8ad37ed71405c613233206fa6c902be5444163ff19bb8879d2 description: Most users have access to the Salesforce mobile app by default. It's easy to get started. products: - Mobile App Mobile App Mobile App - Cross Cloud Cross Cloud Cross Cloud release: "264" --- # Download and Log In to the Salesforce Mobile App Most users have access to the Salesforce mobile app by default. It's easy to get started. Salesforce is available for iOS and Android devices that meet minimum platform requirements. See [Requirements for the Salesforce Mobile App](https://help.salesforce.com/s/articleView?id=xcloud.salesforce_app_requirements.htm&release=264.0.0&type=5 "The Salesforce mobile app is available for most Salesforce editions and user license types. The app supports various mobile platforms, both phone and tablets, with some minimum operating system requirements.") for details. You can download and install Salesforce from the App Store or Google Play. After you install the app, launch it from your home screen and log in to your Salesforce account. Create a security PIN if you’re prompted to do so. There are different ways to log in to Salesforce mobile app. The simplest way is to log in with your email address. #### See Also - [Log In with Your Email Address](https://help.salesforce.com/s/articleView?id=xcloud.log_in_with_email.htm&language=en_US) ## Log In Using Email 1. On the Log In page, tap ![account settings](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-salesforce_app-264-0-0-production-enus/cb8c7d7a-5f86-49c5-967c-c4d5cb2f80b6/salesforce_app/images/sfdc1_account_settings.png). 2. Select **Production - Log in with email**. 3. Enter the email address you use with Salesforce. - If you have only one Salesforce account, enter your password. - If you have more than one Salesforce account, a verification code is emailed to you. Enter the code on the mobile screen. Select your domain org or username from the list. You're logged in. ## Log In with a Username (iOS) Make sure you’re logging in to the correct Salesforce org. By default, Salesforce connects to your production environment. If you want to log in from a custom address such as your org's single sign-on page, or if you want to connect to your sandbox to do some testing, you need the correct web address for the environment. If your admin provided a company-specific My Domain login URL, you need that URL. The same is true to connect Salesforce using an Experience Cloud site URL. For example, a company-specific My Domain login URL for a production org is in the form `https://MyDomainName.my.salesforce.com`. A company-specific My Domain login URL for a sandbox org is in the form `https://MyDomainName--SandboxName.sandbox.my.salesforce.com`. And an Experience Cloud site URL is in the form `https://MyDomainName.my.site.com`. Your admin can provide you with the domain name to use. To log in to Salesforce for iOS with your username, use these steps. 1. On the Log In page, tap ![account settings](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-salesforce_app-264-0-0-production-enus/cb8c7d7a-5f86-49c5-967c-c4d5cb2f80b6/salesforce_app/images/sfdc1_account_settings.png). 2. Select **Production - Log in with username**. 3. Tap ![add username](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-salesforce_app-264-0-0-production-enus/cb8c7d7a-5f86-49c5-967c-c4d5cb2f80b6/salesforce_app/images/s1_add_username.png) to add a login host, or select one of the predefined instances: **Production** or **Sandbox**. 4. Enter the host name of the new instance. Don’t include http:// or https:// in the host name. 5. Enter a label for the new instance, if desired. 6. Tap **Done**. 7. Tap the name of the newly created instance, then log in. ## Log In for Administrator The Login for Admin menu option enables phishing-resistant multi-factor authentication (MFA) by using advanced, browser-based authentication. When you log in as an admin, you can now use passkeys: the fastest and most secure way to access your org. Simply enter your username, and the app prompts you to verify your identity with a passkey or password. No more worrying about complex authentication setup or being locked out of your org. To log in as an admin: 1. On the Log In page, tap ![account settings](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-salesforce_app-264-0-0-production-enus/cb8c7d7a-5f86-49c5-967c-c4d5cb2f80b6/salesforce_app/images/sfdc1_account_settings.png). 2. Select **Login for Admin**. 3. Follow the instructions for the secure authentication process, including registering or logging in with a passkey if your org has passkeys enabled. ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-salesforce_app-264-0-0-production-enus/cb8c7d7a-5f86-49c5-967c-c4d5cb2f80b6/images/icon_note.png) Note If your Salesforce org is already configured with Advanced Authentication (Native Browser) and the application is using the My Domain login server for the org, then you don't have to use the Login for Admin option. ## Log In with a Username (Android) Make sure you’re logging in to the correct Salesforce org. By default, Salesforce connects to your production environment. If you want to log in from a custom address such as your org's single sign-on page, or if you want to connect to your sandbox to do some testing, you need the correct web address for the environment. If your admin provided a company-specific My Domain login URL, you need that URL. The same is true to connect Salesforce using an Experience Cloud site URL. For example, a company-specific My Domain login URL for a production org is in the form `https://MyDomainName.my.salesforce.com`. A company-specific My Domain login URL for a sandbox org is in the form `https://MyDomainName--SandboxName.sandbox.my.salesforce.com`. And an Experience Cloud site URL is in the form `https://MyDomainName.my.site.com`. Your admin can provide you with the domain name to use. To log in to Salesforce for Android with your username, use these steps. 1. On the Log In page, tap either ![Menu](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-salesforce_app-264-0-0-production-enus/cb8c7d7a-5f86-49c5-967c-c4d5cb2f80b6/salesforce_app/images/sfdc1_android_menu.png) or the menu button on your device. 2. Select **Production - Log in with username**. 3. Tap **Change Server**. 4. Tap **Add Connection**, or select one of the predefined instances: **Production** or **Sandbox**. 5. Enter the host name of the new instance and enter the URL you use to log in to that instance, then tap **Apply**. The host name must start with https://. 6. Tap the name of the newly created instance, then tap **Apply**. 7. Log in. ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-salesforce_app-264-0-0-production-enus/cb8c7d7a-5f86-49c5-967c-c4d5cb2f80b6/images/icon_note.png) Note - If you're not able to log in, verify with your Salesforce admin that you have access to the Salesforce mobile app. - If you see a prompt that says “Chatter Wants to Use salesforce.com to Sign In,” accept it to log in to the Salesforce mobile app. - You can be logged into the Salesforce mobile app on five devices concurrently. If you log into the Salesforce mobile app using a sixth device, you receive a message indicating that five login sessions exist. The oldest session is automatically logged out. If you’re still unable to log in, ask your admin for help. ## Switch Accounts in the Salesforce Mobile App When you're logged in to the app, you can quickly switch between multiple accounts. Tap **Profile Menu** | **Change Account**.