---
schema_version: "1"
id: 7430db1d886be953cf2334c8cb299343fba8809cfffa30291df7fb82aed159ec
title: Salesforce Mobile App and Biometric ID
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/salesforce_app_biometric_id.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.salesforce_app_biometric_id.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 09c1a3eb62d12e9ac4f6002bb6149496c47a46cd0d219af2533f6bebc847fc3d
description: Biometric ID is a secure and convenient way to access the Salesforce mobile app. On capable devices, you can unlock the app with touch or face authentication, instead of a PIN.
products:
  - Mobile App Mobile App Mobile App
  - Cross Cloud Cross Cloud Cross Cloud
release: "264"
---
# Salesforce Mobile App and Biometric ID

Biometric ID is a secure and convenient way to access the Salesforce mobile app. On capable devices, you can unlock the app with touch or face authentication, instead of a PIN.

To use biometric ID credentials, your admin must require a PIN to unlock the app. When you have a biometric ID enabled on your device, you’re prompted to allow unlocking with biometric ID credentials when you first launch the app.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-salesforce_app-264-0-0-production-enus/cb8c7d7a-5f86-49c5-967c-c4d5cb2f80b6/images/icon_note.png)

Note You can’t use biometric credentials to log in to the Salesforce mobile app.