---
schema_version: "1"
id: 62250e3daf2056e884cfc4f63f284ae94167463ec4e2e6fcd897d09c623c79ff
title: Enable Agentforce Voice for Employee Agents
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/salesforce_app_agentforce_voice.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.salesforce_app_agentforce_voice.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 13da0eab756b64332ceba376a47c00e80655f8528debe6a638b9bb0839919000
description: Turn on Agentforce Voice for an employee agent so your users can have voice conversations with it in the Salesforce app — handy for hands-free moments like Pre-Visit Prep and Post-Visit Updates, including while driving.
products:
  - Mobile App Mobile App Mobile App
  - Cross Cloud Cross Cloud Cross Cloud
release: "264"
---
# Enable Agentforce Voice for Employee Agents

Turn on Agentforce Voice for an employee agent so your users can have voice conversations with it in the Salesforce app — handy for hands-free moments like Pre-Visit Prep and Post-Visit Updates, including while driving.

Agentforce must be turned on for your org. You need an existing employee agent, or you can create one as part of this process. Agentforce Voice currently supports employee agents only; other agent types, such as service agents, aren't supported yet.

To enable Agentforce Voice for an employee agent:

1. From Setup, in the Quick Find box, enter Einstein Setup, and turn on Einstein.
2. Turn on **Agentforce**.
3. In Agent Builder, open the employee agent you want to enable for voice, or create a new employee agent.
    
    For general steps on creating an agent, see [Create an Agent](https://help.salesforce.com/s/articleView?id=ai.agent_setup_create.htm&language=en_US&type=5).
4. Add a voice script to the agent, and configure the voice settings.
    
    For more on writing agent script in the new Agent Builder, see [Agent Script](https://help.salesforce.com/s/articleView?id=ai.agent_script.htm&language=en_US&type=5).
    
     
    | Setting | Description |
    | --- | --- |
    | voice\_id | The ID of the voice model your agent uses for text-to-speech. Defaults to "UgBBYS2sOqTuMpoF3BR0" ("Mark"). To use a different voice, open the agent in **Agent Builder** > **Connections** > **Voice** and choose from the picklist there. |
    | outbound\_speed | Speech rate. Accepts 0.5–2.0 (0.5 = slow, 1.0 = normal, 2.0 = fast). Default is 1.0. |
    | outbound\_stability | Voice consistency. Accepts 0.0–1.0 (lower = more emotional range, higher = more stable). Default is 0.65. |
    | outbound\_similarity | How closely the voice matches the reference voice. Accepts 0.0–1.0. Default is 0.75. |
5. Save your changes, then commit and activate the agent.
    
    Activating an agent with voice settings automatically enables the voice modality for that agent in the Salesforce app — you don't need to set up an additional connection, such as Telephony or Enhanced Chat, to make voice work.
6. Assign the permission set that grants access to the voice-enabled agent to the users who need it.
    
    For details on managing agent access, see [Manage Employee Agent Access](https://help.salesforce.com/s/articleView?id=ai.agent_manage_aea_access.htm&language=en_US&type=5).

After setup, your users open the Salesforce app and see a voice option for any agent that has voice turned on — handy for Pre-Visit Prep and Post-Visit Updates. While driving, the app integrates with CallKit to provide basic in-vehicle controls, like mute and end call.