The Salesforce mobile app provides users working with screen readers and other
accessibility features a fully accessible mobile experience. If you use the Salesforce mobile app
with an assistive device, keep these tips in mind.
Required Editions
| Setup for the Salesforce mobile app available in: both Salesforce Classic and Lightning
Experience |
| Setup available in Salesforce Classic in: all editions except
Database.com
|
| Setup available in Lightning Experience in: Group, Professional,
Enterprise, Performance, Unlimited, and Developer
Editions
|
The Salesforce mobile app works with all the accessibility features built into your mobile
device, including VoiceOver and AssistiveTouch on iOS devices and TalkBack and Explore by Touch
on Android devices. The following, however, are known issues that affect those accessibility
features.
If you’re using assistive technology on an iOS device, consider these known issues:
- When VoiceOver is enabled, three-finger scrolling isn’t available on some pages. In this
case, use the buttons on the top and bottom of the screen to scroll vertically and the buttons
on the left and right of the screen to scroll horizontally.
- Using pinch and spread to zoom isn’t currently supported. To zoom, use the iOS zoom
function.
- On Android devices, a two-finger swipe on any page triggers a refresh of that page.
- On iOS devices, a three-finger swipe scrolls the page up and down. To refresh the page,
activate the refresh button using VoiceOver.
