---
schema_version: "1"
id: 1403369039236e6bc9e04ce76a4a8c5eb485ca9205713f0e3eda1b540aca6bb9
title: Reset Your Forgotten Password
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/retrieving_forgotten_passwords.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.retrieving_forgotten_passwords.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 2adcc3812149e1ed33c62c3faef0bfe6362242a7a6f3543bac5f2845c0d92127
description: If you forgot your password, you can easily reset it using the forgot password link on the login page. You need your username and access to your email address. You also need your MFA method to verify your identity. In some cases, you're asked to answer your security question instead of using MFA.
products:
  - Salesforce Platform
  - Cross Cloud
release: "264"
---
# Reset Your Forgotten Password

If you forgot your password, you can easily reset it using the forgot password link on the login page. You need your username and access to your email address. You also need your MFA method to verify your identity. In some cases, you're asked to answer your security question instead of using MFA.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>All</strong> Editions</td></tr></tbody></table>

If you're a Salesforce admin looking for help with resetting a user's password, see [Reset Passwords for Your Users](https://help.salesforce.com/s/articleView?id=xcloud.resetting_and_expiring_passwords.htm&language=en_US).

1. On the login page, click the forgot password link.
2. Enter your username and click **Continue**.
    
    Salesforce sends an email to the email address that's configured in your Salesforce personal settings. The email contains instructions to reset your password.
    
    ![Tip](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-basics-264-0-0-production-enus/d8bf6981-f8ef-4f16-bfbd-c42ed32044eb/images/icon_tip.png)
    
    Tip If you don't see the email, check your spam folder. If you still can't find it, click **Resend the email**, and then repeat Step 2.
3. Click the link that's provided in the email. The link expires within 24 hours of when you requested password reset.
4. Salesforce prompts you to verify your identity. If you use multi-factor authentication (MFA), Salesforce prompts you to complete an MFA challenge. If you don't use MFA, Salesforce asks you to answer a security question.
5. After you verify your identity, enter your new password.

If you're having trouble resetting your password, contact your Salesforce admin. If that doesn't work, contact Salesforce Customer Support.