---
schema_version: "1"
id: 42874b1aed9266d4f84092ffb376b1e61a56aff45c1590a2161852a6ad9bbc8b
title: Restrict Data Processing for Service Cloud
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/restriction_of_processing_service.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.restriction_of_processing_service.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 395391ab69fcf65f34e0342c6d8871d2db5d317adbf70915e4aeca53bb2cc6f7
description: When needed, prevent the processing of your customers’ and employees’ data in your customer service center. We give guidance to help you restrict forms of data processing to help comply with the laws that are important to your company.
products:
  - Security
  - Cross Cloud
release: "264"
---
# Restrict Data Processing for Service Cloud

When needed, prevent the processing of your customers’ and employees’ data in your customer service center. We give guidance to help you restrict forms of data processing to help comply with the laws that are important to your company.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: All Editions</td></tr></tbody></table>

Various laws and regulations require you and your company to sometimes restrict the processing of your customers’ data. We’ve listed a few of the laws that are important to many companies collecting and processing their customers’ data.

- General Data Protection Regulation (GDPR), European Union
- Federal Rules of Civil Procedure, United States

If you encounter situations that require you to restrict data processing for any of your customers, review these common requests and the procedures related to them.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:33.33333333333333%">
          <col style="width:33.33333333333333%">
          <col style="width:33.33333333333333%">
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        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d28981e55">Common Customer Request</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d28981e57">Actions to Consider</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d28981e59">Things to Consider</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Common Customer Request" class="slds-cell-wrap" style="vertical-align:top;" headers="d28981e55 ">My customer filed a lawsuit against my company. It’s our policy to stop
              processing his data until we reach a settlement.</td>
            <td data-label="Actions to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d28981e57 ">
              <ul>
                <li><a href="https://developer.salesforce.com/docs/atlas.en-us.dataLoader.meta/dataLoader/exporting_data.htm" target="_blank">Export Data</a></li>
                <li><a href="https://help.salesforce.com/articleView?id=xcloud.basics_deleting_records.htm&amp;type=5&amp;language=en_US" target="_blank">Delete Records</a></li>
              </ul>
            </td>
            <td data-label="Things to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d28981e59 ">
              <p>Export the customer’s data to retain it. You can also add notes for any other
                processing restrictions until you reach a settlement.</p>
              <p>Restrictions can include the
                suspension of:</p>
              <ul>
                <li>Sending email messages</li>
                <li>Calling</li>
                <li>Soliciting in general</li>
              </ul>
            </td>
          </tr>
          <tr class="">
            <td data-label="Common Customer Request" class="slds-cell-wrap" style="vertical-align:top;" headers="d28981e55 ">Union regulations prohibit me from tracking technicians with the Field Service
              mobile app.</td>
            <td data-label="Actions to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d28981e57 "><a href="https://help.salesforce.com/articleView?id=service.fs_location_tracking.htm&amp;type=5&amp;language=en_US" target="_blank">Manage Data Integration Rules
                for Field Service</a></td>
            <td data-label="Things to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d28981e59 ">Admins can turn geolocation tracking on and off for all Field Service mobile
              app users, and exclude specific individuals from geolocation tracking with user
              profiles.</td>
          </tr>
        </tbody>
      </table>