---
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title: Restrict Data Processing for the Salesforce Platform
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/restriction_of_processing_platform.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.restriction_of_processing_platform.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 333ab6dc95edb6029d089c420438ff84b9de73f5ec1fb7be4b1227764ce545b2
description: When situations require you to do so, prevent the processing of your customers’ data. We give guidance to help you restrict forms of data processing. That way, you can work toward complying with the laws that are important to your company.
products:
  - Security
  - Cross Cloud
release: "264"
---
# Restrict Data Processing for the Salesforce Platform

When situations require you to do so, prevent the processing of your customers’ data. We give guidance to help you restrict forms of data processing. That way, you can work toward complying with the laws that are important to your company.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: All Editions</td></tr></tbody></table>

Some laws and regulations can require you and your company to sometimes restrict the processing of your customers’ data. We’ve listed a few of the laws that are important to many companies collecting and processing their customers’ data.

- General Data Protection Regulation (GDPR), European Union
- Federal Rules of Civil Procedure, United States

If you encounter situations that require you to restrict data processing for any of your customers, review these common requests and the procedures related to them.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:33.33333333333333%">
        <col style="width:33.33333333333333%">
        <col style="width:33.33333333333333%">
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      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d4087e69">Common Customer Request</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d4087e72">Actions to Consider</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d4087e75">Things to Consider</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="Common Customer Request" class="slds-cell-wrap" style="vertical-align:top;" headers="d4087e69 ">My company received a legal hold for certain customer records.</td>

          <td data-label="Actions to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d4087e72 ">Use the Data Loader export wizard to extract data from a Salesforce
            object.</td>

          <td data-label="Things to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d4087e75 ">Export the customer’s data to retain it. You can also add notes for any other
            restrictions to processing until the legal hold is lifted.</td>

        </tr>
        <tr class="">
          <td data-label="Common Customer Request" class="slds-cell-wrap" style="vertical-align:top;" headers="d4087e69 ">
            <p>My customer told me that the personal data we have on file for her is
              inaccurate.</p>
            <p style="margin-bottom:0;">Because of those errors, she wants us to stop processing her data
              until we’ve verified the data’s accuracy.</p>
          </td>

          <td data-label="Actions to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d4087e72 ">Use the Data Loader export wizard to extract data from a Salesforce
            object.</td>

          <td data-label="Things to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d4087e75 ">
            <p>Export the customer’s data to retain it. Then, delete her data from
              Salesforce.</p>
            <p style="margin-bottom:0;">Work with your customer to verify the data’s accuracy. Then, get her
              approval to resume processing her data.</p>
          </td>

        </tr>
        <tr class="">
          <td data-label="Common Customer Request" class="slds-cell-wrap" style="vertical-align:top;" headers="d4087e69 ">My customer stopped doing business with us. Although we no longer need his data,
            he asked that we keep it because he’s involved in a legal proceeding that possibly
            needs the data.</td>

          <td data-label="Actions to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d4087e72 ">Use the Data Loader export wizard to extract data from a Salesforce
            object.</td>

          <td data-label="Things to Consider" class="slds-cell-wrap" style="vertical-align:top;" headers="d4087e75 ">Export the customer’s data to retain it. Then, delete his data from
            Salesforce.</td>

        </tr>

      </tbody>
    </table>