Some situations require you to prevent the processing of your customers’ data. We give you actions to consider so that you can work toward complying with the laws that are important to your company.
Required Editions
| Available in: All Editions |
Various laws and regulations require you and your company to sometimes restrict the processing of your customers’ data. We’ve listed a few of the laws that are important to many companies collecting and processing their customers’ data.
- General Data Protection Regulation (GDPR), European Union
- Federal Rules of Civil Procedure, United States
If you encounter situations that require you to restrict data processing for any of your customers, review these common requests and the procedures related to them.
| Common Customer Request | Actions to Consider | Things to Consider |
|---|---|---|
| A site member doesn't want our processes to flag her as a Knowledgeable User about a topic. | Flag the individual as HasOptedOutProcessing via SOAP API. | Are there other places that this data is stored? Restrict processing on that data as well. |
| A site member doesn't want to surface as a Top User in a site. | Flag the individual as HasOptedOutProcessing via SOAP API. | Are there other places that this data is stored? Restrict processing on that data as well. |
| A site member doesn’t want their information processed, but wants to remain a member of the site. | Flag the individual as HasOptedOutProcessing via SOAP API. | Are there other places that this data is stored? Restrict processing on that data as well. |
| A site member doesn’t want to be a member of the site anymore. | Flag the individual as ShouldForget via SOAP API. | Does the user want to be added back to the site? If the ShouldForget flag is removed, the user is added back to the site. |