---
schema_version: "1"
id: 11de3d1ae1c082581914750d33c9a96b0f59a2d1b3ae064c58b0de2c774eee7a
title: Reset Passwords for Your Users
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/resetting_and_expiring_passwords.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.resetting_and_expiring_passwords.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 3f1d79247a61695dd1c5f2d17520d677b25d8b9f06e99b679e12e44dec339345
description: As an admin, you can reset a user’s password for better protection or if they’re locked out.
products:
  - Security
release: "264"
---
# Reset Passwords for Your Users

As an admin, you can reset a user’s password for better protection or if they’re locked out.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Contact Manager</strong>, <strong>Essentials</strong>, <strong>Group</strong>, <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, <strong>Developer</strong>, and <strong>Database.com</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d101730e86">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d101730e86 ">To reset passwords:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d101730e86 ">
              <p>Reset User Passwords and Unlock Users</p>
              <p>OR</p>
              <p style="margin-bottom:0;">Permission to edit the user via the
                user interface or the API</p>
            </td>

          </tr>
        </tbody>
      </table>

![Tip](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-security-264-0-0-production-enus/8cecd769-ab2d-4e07-addf-c4f2927925e1/images/icon_tip.png)

Tip Instead of completing this task manually, get help from Setup with Agentforce. For example, tell the Setup agent, “Reset Erin Donaghue's password.” For more information, see [User Management in Setup with Agentforce](https://help.salesforce.com/s/articleView?id=xcloud.setup_agentforce_user_management.htm&language=en_US).

To reset a user’s password:

1. From [Setup](https://help.salesforce.com/s/articleView?id=xcloud.basics_nav_setup.htm&type=5&language=en_US), use the Quick Find box to find and select **Users**.
2. Select the checkbox next to the user’s name. Optionally, to change the passwords for all currently shown users, check the box in the column header to select all rows.
3. Click **Reset Password**. The user receives an email that contains a link and instructions to reset the password.
    
    A password created this way doesn’t expire, but users must change the password the first time they log in.

Review these considerations for resetting passwords.

- Only an admin can reset single sign-on (SSO) user passwords.
- After an admin resets a password, users are sometimes required to activate their devices to successfully log in to Salesforce.
- Resetting a locked-out user’s password automatically unlocks the user’s account.
- When a user loses a password, they can click the forgot password link on the login page to receive an email with steps to reset it. The user must answer the security question correctly to reset the password. In Password Policies, you can customize the security question page that the user sees with information about where to go to for help.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-security-264-0-0-production-enus/8cecd769-ab2d-4e07-addf-c4f2927925e1/images/icon_note.png)
    
    Note If the user hasn’t set a security question or doesn’t answer the security question correctly, the password isn’t reset.
    
    A user can request to reset a password through the forgot password link a maximum of 10 times in a 1-hour period. They can successfully change their passwords through this link up to 5 times in 1 hour. This limit applies to the entire password reset procedure, including clicking the link in the email and resetting the password. Admins can reset a user’s password as often as needed.
- When you reset a user’s password, Salesforce also resets the user’s security token and sends the user an email with the new security token.
- If you reset an API only user’s password, Salesforce doesn't automatically reset the user’s security token or send a token reset email. If you want API only users to receive a security token reset email when you reset their password, take these steps.
    - Temporarily assign the user to a profile that doesn’t have the API only user permission. For more information on user profiles and permissions, see [User Permissions and Access](https://help.salesforce.com/articleView?id=platform.permissions_about_users_access.htm&language=en_US).
    - Ask the user to [manually reset their security token](https://help.salesforce.com/articleView?id=xcloud.user_security_token.htm&language=en_US).
    - Reassign the user to a profile with the API only user permission.
- Passwords can’t be reset using the Salesforce mobile app.
- For an internal user, the password reset process verifies their email address. For an external user, such as a customer or partner who accesses Experience Cloud sites, password reset doesn't verify their email address.

#### See Also

- [Change Your Password](https://help.salesforce.com/s/articleView?id=xcloud.user_password.htm&type=5&language=en_US)
- [Reset Your Security Token](https://help.salesforce.com/s/articleView?id=xcloud.user_security_token.htm&type=5&language=en_US)