---
schema_version: "1"
id: 4b49556f49f23c039658bfaa69179e5bef635263274d4c6d4a01d705b300bd61
title: Redemption Process
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/redemption_process.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.redemption_process.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 6d5b4d9293216c8f5e7c3464a0123c5a20a573aebc759ed739bc7651b4e68949
description: A redemption transaction occurs when a member redeems non-qualifying points for an award. It’s a real-time process, where the member’s points are deducted from their point balance. You can define redemption processes in Flow using Loyalty Actions or in Apex using Loyalty APIs.
products:
  - Loyalty Management
release: "264"
---
# Redemption Process

A redemption transaction occurs when a member redeems non-qualifying points for an award. It’s a real-time process, where the member’s points are deducted from their point balance. You can define redemption processes in Flow using Loyalty Actions or in Apex using Loyalty APIs.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience in&nbsp;<strong>Enterprise</strong>,&nbsp;<strong>Performance</strong>, <strong>Developer</strong>, and&nbsp;<strong>Unlimited</strong>&nbsp;Editions that have Loyalty Management enabled.</td></tr></tbody></table>

- **[Redeem Points to Members Using Redemption Process (Example)](https://help.salesforce.com/s/articleView?id=xcloud.redemption_process_example.htm&release=264.0.0&type=5)**  
    For example, admins of an airline create a business flow to redeem points to members based on the class of ticket purchased.