---
schema_version: "1"
id: 0634295da71cd692362cf32f38949617543a0bc607e4f62f035034006f03688c
title: Quip Health Check Tests and Fixes
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/quip_health_checks.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.quip_health_checks.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 02f56a9c2ef55a2b8b9a51f5cabd974193048e53ea802e3f7b32167829274260
description: See what tests the Quip Health Check runs and the recommended fixes.
products:
  - Quip
  - Cross Cloud
release: "264"
---
# Quip Health Check Tests and Fixes

See what tests the Quip Health Check runs and the recommended fixes.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:33.33333333333333%">
        <col style="width:33.33333333333333%">
        <col style="width:33.33333333333333%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d12204e52">Test Category</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d12204e55">Error Message</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d12204e58">Recommended Fix</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="Test Category" class="slds-cell-wrap" style="vertical-align:top;" headers="d12204e52 ">Permission Set</td>

          <td data-label="Error Message" class="slds-cell-wrap" style="vertical-align:top;" headers="d12204e55 ">Looks like this org doesn’t have a Quip permission set. Ask your Salesforce admin to
            create one and assign it to users.</td>

          <td data-label="Recommended Fix" class="slds-cell-wrap" style="vertical-align:top;" headers="d12204e58 ">
            <p>Option 1: In Salesforce, from Setup, in the Quick Find box, enter
              <kbd>Quip</kbd>. Click <strong class="uicontrol">Fix Setup</strong>. Quip automatically
              creates a Quip permission set for you.
            </p>
            <p style="margin-bottom:0;">Option 2: In Salesforce, manually create a Quip permission set and assign the Export
              Reports, Files Connect Cloud, and Run Report system permissions.</p>
          </td>

        </tr>
        <tr class="">
          <td data-label="Test Category" class="slds-cell-wrap" style="vertical-align:top;" headers="d12204e52 ">External Data Source</td>

          <td data-label="Error Message" class="slds-cell-wrap" style="vertical-align:top;" headers="d12204e55 ">Looks like this org doesn’t have a Quip external data source. Ask your Salesforce admin
            to create one and validate and sync it.</td>

          <td data-label="Recommended Fix" class="slds-cell-wrap" style="vertical-align:top;" headers="d12204e58 ">
            <p>Option 1: In Salesforce, from Setup, in the Quick Find box, enter
              <kbd>Quip</kbd>. Click <strong class="uicontrol">Fix Setup</strong>. Quip automatically
              creates a Quip external data source for you.
            </p>
            <p style="margin-bottom:0;">Option 2: In Salesforce, manually create a Quip external data source, and add it to a
              permission set.</p>
          </td>

        </tr>
        <tr class="">
          <td data-label="Test Category" class="slds-cell-wrap" style="vertical-align:top;" headers="d12204e52 ">Multiple External Data Sources</td>

          <td data-label="Error Message" class="slds-cell-wrap" style="vertical-align:top;" headers="d12204e55 ">Looks like this org has more than one Quip external data source. Ask your Salesforce
            admin to remove the additional ones.</td>

          <td data-label="Recommended Fix" class="slds-cell-wrap" style="vertical-align:top;" headers="d12204e58 ">In Salesforce, from Setup, in the Quick Find Box, enter <kbd>External Data
              Sources</kbd>. Make sure that the other Quip external data sources aren’t used by
            another team, and then delete them.</td>

        </tr>
        <tr class="">
          <td data-label="Test Category" class="slds-cell-wrap" style="vertical-align:top;" headers="d12204e52 ">External Data Source Assigned to Permission Set</td>

          <td data-label="Error Message" class="slds-cell-wrap" style="vertical-align:top;" headers="d12204e55 ">Looks like the Quip external data source isn't linked to the Quip permission set. Ask
            your Salesforce admin to link it, or reconnect Quip and Salesforce.</td>

          <td data-label="Recommended Fix" class="slds-cell-wrap" style="vertical-align:top;" headers="d12204e58 ">In Salesforce, from Setup, in the Quick Find Box, enter <kbd>Permission
              Sets</kbd>. Select the Quip permission set, click <strong class="uicontrol">External Data Source
              Access</strong>, and then <strong class="uicontrol">Edit</strong>. Assign the Quip external data
            source to the permission set and save the action.</td>

        </tr>
        <tr class="">
          <td data-label="Test Category" class="slds-cell-wrap" style="vertical-align:top;" headers="d12204e52 ">Auth. Provider</td>

          <td data-label="Error Message" class="slds-cell-wrap" style="vertical-align:top;" headers="d12204e55 ">Looks like this org doesn't have a Quip auth. provider. Ask your Salesforce admin to
            create one.</td>

          <td data-label="Recommended Fix" class="slds-cell-wrap" style="vertical-align:top;" headers="d12204e58 ">
            <p>Option 1: In Salesforce, from Setup, in the Quick Find box, enter
              <kbd>Quip</kbd>. Click <strong class="uicontrol">Fix Setup</strong>. Quip automatically
              creates a Quip auth. provider for you.
            </p>
            <p style="margin-bottom:0;">Option 2: In Salesforce, manually create a Quip auth. provider. </p>
          </td>

        </tr>
        <tr class="">
          <td data-label="Test Category" class="slds-cell-wrap" style="vertical-align:top;" headers="d12204e52 ">Salesforce Access Token</td>

          <td data-label="Error Message" class="slds-cell-wrap" style="vertical-align:top;" headers="d12204e55 ">Looks like the access token for this org is expired. Reconnect the org to Quip to
            refresh it.</td>

          <td data-label="Recommended Fix" class="slds-cell-wrap" style="vertical-align:top;" headers="d12204e58 ">From your user profile in Quip, click <strong class="uicontrol">Salesforce</strong>. To refresh the
            org’s access token, click <strong class="uicontrol">Reconnect</strong>.</td>

        </tr>
        <tr class="">
          <td data-label="Test Category" class="slds-cell-wrap" style="vertical-align:top;" headers="d12204e52 ">Salesforce Access Token</td>

          <td data-label="Error Message" class="slds-cell-wrap" style="vertical-align:top;" headers="d12204e55 ">Looks like you haven't connected the org to Quip. Try connecting it or add the org to
            your Connected Salesforce Orgs.</td>

          <td data-label="Recommended Fix" class="slds-cell-wrap" style="vertical-align:top;" headers="d12204e58 ">
            <p>Option 1: From your user profile in Quip, click <strong class="uicontrol">Salesforce</strong>. Click
              <strong class="uicontrol">Connect</strong> and log in to your Salesforce org.
            </p>
            <p style="margin-bottom:0;">Option 2: From the Quip Admin Console, add a Salesforce Org to your Connected Salesforce
              Orgs.</p>
          </td>

        </tr>
        <tr class="">
          <td data-label="Test Category" class="slds-cell-wrap" style="vertical-align:top;" headers="d12204e52 ">Salesforce API Key</td>

          <td data-label="Error Message" class="slds-cell-wrap" style="vertical-align:top;" headers="d12204e55 ">Looks like there was a problem with your org’s Integration API key. Go to the Quip
            Admin Console and check the field.</td>

          <td data-label="Recommended Fix" class="slds-cell-wrap" style="vertical-align:top;" headers="d12204e58 ">From the Quip Admin Console, click <strong class="uicontrol">Settings</strong>, and then
            <strong class="uicontrol">Integrations</strong>. View your Salesforce API key and check the API key
            name, Client ID, and Client Secret.
          </td>

        </tr>
        <tr class="">
          <td data-label="Test Category" class="slds-cell-wrap" style="vertical-align:top;" headers="d12204e52 ">Live Apps in VPC</td>

          <td data-label="Error Message" class="slds-cell-wrap" style="vertical-align:top;" headers="d12204e55 ">Looks like one or more live apps aren’t set up for this Quip VPC. Ask the VPC admin to
            enable them.</td>

          <td data-label="Recommended Fix" class="slds-cell-wrap" style="vertical-align:top;" headers="d12204e58 ">
            <a href="https://help.salesforce.com/s/articleView?id=xcloud.quip_vpc_live_app.htm&amp;release=264.0.0&amp;type=5" title="Give your new VPC users access to first-party live apps in a document, like the Salesforce List, Salesforce Record, or CRM Analytics live app.">Enable live apps in your Quip VPC.</a>
          </td>

        </tr>
        <tr class="">
          <td data-label="Test Category" class="slds-cell-wrap" style="vertical-align:top;" headers="d12204e52 ">Quip Edition</td>

          <td data-label="Error Message" class="slds-cell-wrap" style="vertical-align:top;" headers="d12204e55 ">Looks like you have the [Quip Edition Name] Quip edition. To use Salesforce
            integrations, upgrade to Quip for Customer 360.</td>

          <td data-label="Recommended Fix" class="slds-cell-wrap" style="vertical-align:top;" headers="d12204e58 ">Get Quip for Customer 360 or Quip Advanced.</td>

        </tr>
        <tr class="">
          <td data-label="Test Category" class="slds-cell-wrap" style="vertical-align:top;" headers="d12204e52 ">OAuth</td>

          <td data-label="Error Message" class="slds-cell-wrap" style="vertical-align:top;" headers="d12204e55 ">Looks like there was a problem with your Quip OAuth.</td>

          <td data-label="Recommended Fix" class="slds-cell-wrap" style="vertical-align:top;" headers="d12204e58 ">
            <a href="https://help.salesforce.com/s/articleView?id=xcloud.remoteaccess_oauth_flow_errors.htm&amp;type=5&amp;language=en_US" target="_blank">OAuth 2.0 Authorization
              Errors</a>
          </td>

        </tr>
        <tr class="">
          <td data-label="Test Category" class="slds-cell-wrap" style="vertical-align:top;" headers="d12204e52 ">Salesforce Org Allowlist</td>

          <td data-label="Error Message" class="slds-cell-wrap" style="vertical-align:top;" headers="d12204e55 ">Looks like this org isn’t on the Salesforce allowlist. Ask the org admin to add
            it.</td>

          <td data-label="Recommended Fix" class="slds-cell-wrap" style="vertical-align:top;" headers="d12204e58 ">From the Quip Admin Console, click <strong class="uicontrol">Settings</strong>, and then
            <strong class="uicontrol">Salesforce</strong>. Under Connected Salesforce Orgs, click <strong class="uicontrol">Add
              Salesforce Org</strong>, and log in to Salesforce.
          </td>

        </tr>
      </tbody>
    </table>