Grant Access to Privacy Center

You give users access to Privacy Center through user permissions. Users with the System Administrator profile have access to Salesforce Privacy Center by default. All other profiles require specific permissions. The specific permissions that you define for your users depend on user-access requirements and roles. Depending on your setup, some Privacy Center users require access to Salesforce consent data model objects or custom objects that you use for consent management.

Required Editions

Available in: Enterprise, Performance, Unlimited, and Developer Editions with the Privacy Center license.

Tip Permission sets are the easiest way to assign permissions to your users. You can complete the steps in this task with a single permission set that you assign to multiple users. To learn more, see these resources.

• Create Permission Sets
• Enable User Permissions in Permission Sets
• Enable Object Permissions in Permission Sets
• Manage Permission Set Assignments

This topic applies to Privacy Center on the Salesforce Platform, released in Winter ’24. If you upgraded from Legacy Privacy Center, some users may still have the legacy permission set license Privacy Center User. The latest version of Privacy Center doesn’t require this permission set license. For the managed-package version of Privacy Center that uses Heroku for retention, see Legacy Privacy Center: Satisfy Customer Requests and Data Privacy Laws.

Grant access to Privacy Center for users by completing these steps:

1. From Setup, enter Profiles in the Quick Find box, and then select Profiles.
2. Click Edit next to the profile that you want to update.
3. In Custom App Settings, select Visible for these apps:
   • Privacy Center (standard__PrivacyCenterConsole)
   • Agentforce in Privacy Center (standard__TrustedServicesPrivacyAgent)
4. In Tab Settings, select Default On for these tabs:
   • Data Stores
   • Global Consent
   • Privacy Hold Reasons
   • Privacy Holds
   • Privacy Job Session
   • Privacy Policies
   • Privacy Preference Manager
   • Privacy Requests
   • Privacy RTBF Request
5. In Administrative Permissions, turn on these permissions:
   • Manage Privacy Agent
   • View Privacy Agent
6. In General User Permissions, assign these permissions to your users:
   • Execute Data Subject Access Policies
   • Manage Data Subject Access Policies
   • Manage Global Consent
   • Manage Preference Manager
   • Manage Privacy Center Policies
   • Manage Privacy Center Retention Stores
   • Manage Privacy Hold
7. In Standard Object Permissions, select these objects to grant users Read, Create, Edit, and Delete operations:
   • Global Consent Definition
   • Privacy Consents
   • Privacy Hold Reasons
   • Privacy Holds
   • Privacy Job Session
   • Privacy Job Session Definition
   • Privacy Object Session
   • Privacy Policies
   • Privacy Processor Orchestrator
   • Privacy Requests
   • Privacy Retention Store Deletion Status
   • Privacy RTBF Request
   • Privacy Session Key
   • Privacy Session Queue
   • Privacy Session Record Failure
8. Save your changes.