---
schema_version: "1"
id: c3aae576830f8c782ff25b5d7fab937be5a73b6932de46e62d7b20e392d5fa0e
title: Proactive Asset Service (CRMA)
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/pfs_considerations.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.pfs_considerations.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 880037aa4d3a9755fd3623a881c428dd877d835fbb4a06e08e4560a57cbda1c5
description: The Asset Health Score indicates the overall condition and performance of an asset. Use this metric to understand the current state of your assets and predict potential issues before they become critical. The Proactive Asset Service creates the Asset Health Score dashboard and related Calculated Insights (CIs). The combination of customer data, key performance indicators (KPIs), and AI help your service team improve operations and reduce costs.
products:
  - Industry Solutions
  - Cross Cloud
release: "264"
---
# Proactive Asset Service (CRMA)

The Asset Health Score indicates the overall condition and performance of an asset. Use this metric to understand the current state of your assets and predict potential issues before they become critical. The Proactive Asset Service creates the Asset Health Score dashboard and related Calculated Insights (CIs). The combination of customer data, key performance indicators (KPIs), and AI help your service team improve operations and reduce costs.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
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          <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d2469e36">Permission Sets Needed</th>
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          <td data-label="Permission Sets Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d2469e36 ">To manage Data Cloud:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d2469e36 ">Data Cloud Admin permission set</td>

        </tr>
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          <td data-label="Permission Sets Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d2469e36 ">To manage Service Cloud:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d2469e36 ">Service Cloud User permission set</td>

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![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-connected_assets-264-0-0-production-enus/eb4c6dd7-4aef-4e97-9c56-46929d5b166e/images/icon_note.png)

Note To use Proactive Asset Service your org must have the Proactive Asset Service, Field Service, and Entitlements add-on licenses.

## CRM Analytics Requirements

- CRM Analytics Data Cloud integration must be enabled.
- The CRM Analytics apps and template functionality included as a part of CRM Analytics is available in English only.

## Dashboard Requirements

To view data in the Proactive Asset Service dashboards, you need to have the features associated with the dashboards configured and populated with data.

- **[Proactive Asset Service Setup](https://help.salesforce.com/s/articleView?id=xcloud.pfs_setup.htm&release=264.0.0&type=5)**  
    Use the Proactive Asset Service Setup page to walk through the steps for Data Cloud prerequisites, installation prerequisites, and then install Proactive Asset Service.