---
schema_version: "1"
id: fce57f5eecb3d7192ff655b75030d91497172042b7001d7cbae2083458b990e9
title: Considerations for Partner Success Agent
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/pc_psa_considerations.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.pc_psa_considerations.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 1a253065fdecd29f86f7025c537cb520d496522589528f07b7e7c0e528b6772f
description: Before setting up the Partner Success Agent, consider supported functionality, usage, limitations and allowances, limits, and other issues.
products:
  - Partner Cloud
  - Cross Cloud
release: "264"
---
# Considerations for Partner Success Agent

Before setting up the Partner Success Agent, consider supported functionality, usage, limitations and allowances, limits, and other issues.

All the considerations for [Agentforce Service Agent](https://help.salesforce.com/s/articleView?id=ai.service_agent_considerations.htm&language=en_US) apply to the Partner Success Agent.

## Other Considerations

- Don't create or update records when the org is in maintenance mode or read-only database mode. Partner Success Agents can currently bypass this restriction due to a known issue. A fix is in progress to align behavior with the expected limitation.
- Adaptive Response for Agent is turned on by default for all newly created Partner Success Agents. When active, it overwrites the UI for messages inside MIAW Chat components, which can prevent partners from experiencing the intended behavior. To address this, turn off Adaptive Response before you activate the agent. If the agent is already active, deactivate it first, and then turn off Adaptive Response.
- [Enforce Trusted URLs.](https://help.salesforce.com/s/articleView?id=005135034&type=1&language=en_US)