---
schema_version: "1"
id: 604beca3b9d8ed80676c4ed9193330d3fd0ed329bdfab32b125f6b1c9da91295
title: Partner Case Management
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/pc_partner_case_management.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.pc_partner_case_management.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: cf544cb5739b136cee895094c7a9ae9fa74f83d8aad364f004b368a087ec384f
description: Use the Partner Case Management topic to handle partner inquiries and actions related to support cases, including providing case information, updating existing cases, and creating new cases.
products:
  - Partner Cloud
  - Cross Cloud
release: "264"
---
# Partner Case Management

Use the Partner Case Management topic to handle partner inquiries and actions related to support cases, including providing case information, updating existing cases, and creating new cases.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with the Partner Ecosystem Management (PEM) add-on and Agentforce for Service add-on.</td></tr></tbody></table>

## Topic Details

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <tbody>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">API Name</td>

            <td class="slds-cell-wrap" style="vertical-align:top;">PartnerCaseManagement </td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">Included Agent Actions</td>

            <td class="slds-cell-wrap" style="vertical-align:top;">
              <p>Create Case With Enhanced Data</p>
              <p>Get Cases For Verified Contact</p>
              <p>Get Case By Verified Case Number</p>
              <p style="margin-bottom:0;">Add Case Comment</p>
            </td>

          </tr>
        </tbody>
      </table>

- **[Partner Cloud | Create Case](https://help.salesforce.com/s/articleView?id=xcloud.pc_action_ref_create_case.htm&release=264.0.0&type=5)**  
    Creates a detailed support case with a structured summary, relevant conversation history, and a linked chat transcript when triggered from supported messaging channels. This context helps reps resolve issues efficiently and avoid repeated interactions.
- **[Partner Cloud | Get Case For Verified Contact](https://help.salesforce.com/s/articleView?id=xcloud.pc_action_ref_getcasebycontact.htm&release=264.0.0&type=5)**  
    Returns a list of cases related to a given verified contact ID.
- **[Partner Cloud | Get Case by Verified Case Number](https://help.salesforce.com/s/articleView?id=xcloud.pc_action_ref_getcasebynum.htm&release=264.0.0&type=5)**  
    Returns a case associated with a given verified contact ID and case number.
- **[Partner Cloud | Add Case Comment](https://help.salesforce.com/s/articleView?id=xcloud.pc_action_ref_addcase.htm&release=264.0.0&type=5)**  
    Adds a comment to a case.