Returns a case associated with a given verified contact ID and case number.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and Developer Editions with the Einstein Platform add-on or Agentforce for Service add-on |
| User Permissions Needed | |
|---|---|
| To build and manage Service Agents: |
Manage Agentforce Service Agents AND Manage AI Agents OR Customize Application |
Action Details
| API Name | GetCaseByVerifiedCaseNumber |
| Reference Action Type | Flow |
| Reference Action | Get Case By Verified Case Number |
| Inputs | verifiedContactID, caseNumber |
| Outputs | caseRecord |
| Does this action execute one or more prompt templates? | Yes |
Examples of Utterances That Trigger This Action
- Get me the details for the case number 00100567.
- What is the status of the case with case number 00088323?
- Please provide the details of case number 00892382.