Returns a list of cases related to a given verified contact ID.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and Developer Editions with the Einstein Platform add-on or Agentforce for Service add-on |
| User Permissions Needed | |
|---|---|
| To build and manage Service Agents: |
Manage Agentforce Service Agents AND Manage AI Agents OR Customize Application |
Action Details
| API Name | GetCasesForVerifiedContact |
| Reference Action Type | Flow |
| Reference Action | Get Cases For Verified Contact |
| Inputs | verifiedContactID |
| Outputs | caseList |
| Does this action execute one or more prompt templates? | Yes |
Examples of Utterances That Trigger This Action
- Get my cases.
- What is the status of my recent cases?
- What are the cases that I submitted?