Searches for Salesforce records by product name and returns a list of matching record IDs.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and Developer Editions with the Einstein Platform add-on or Agentforce for Service add-on |
| User Permissions Needed | |
|---|---|
| To build and manage Service Agents: |
Manage Agentforce Service Agents AND Manage AI Agents OR Customize Application |
Action Details
| API Name | IdentifyRecordsForProductPricebook |
| Reference Action Type | Invocable Action |
| Reference Action | Identify Records for Product and Pricebook |
| Inputs |
recordName, objectApiName |
| Outputs | searchResults |
| Does this action execute one or more prompt templates? | Yes |
Examples of Utterances That Trigger This Action
- Get me the price of product X.
- Get me the price of product X from price book Y.
- Compare the price of product X and product Y.
- Get the price history for product X.