---
schema_version: "1"
id: 963f64ee9c330e580383cdee3a455360143e079178900d20eec71115302413c6
title: Enable OmniAnalytics and Store Tracking Data
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/os_omnianalytics_enable_store_tracking_data_std.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.os_omnianalytics_enable_store_tracking_data_std.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 9ab0c860237f435b4d5304c0ec5a2a99eb747a044a38e669134c6461baa686fe
description: To enable OmniAnalytics, configure settings that determine whether OmniAnalytics is enabled and whether OmniAnalytics data is stored in OmniTrackingEvent platform events, Decision Explainer Service stores, or both.
products:
  - Omnistudio
release: "264"
---
# Enable OmniAnalytics and Store Tracking Data

To enable OmniAnalytics, configure settings that determine whether OmniAnalytics is enabled and whether OmniAnalytics data is stored in OmniTrackingEvent platform events, Decision Explainer Service stores, or both.

1. Go to Setup.
    
    - In Lightning Experience, click the gear icon, ![Setup menu icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-omnistudio-264-0-0-production-enus/f526eaa8-ae05-487a-8944-4bb99b0b78ac/omnistudio/images/setupicon.png), and select **Setup**.
    - In Salesforce Classic, click the user menu and select **Setup**.
2. From Setup, in the Quick Find box, enter omni.
3. Expand **OmniAnalytics** and click **Settings**.
4. Select **Enabled** or **Disabled** for each setting.
    
    To follow the examples in the workflow, enable Omnistudio Analytics and Enable Event Internal Writes. You can either enable or disable Enable Event Notifications.
    
    <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
            <colgroup>
              <col>
              <col>
              <col>
            </colgroup>
            <thead class="slds-text-title_caps ">
              <tr class="">
                <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d101981e108">
                  <p style="margin-bottom:0;">Name</p>
                </th>
                <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d101981e114">
                  <p style="margin-bottom:0;">Default Value</p>
                </th>
                <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d101981e120">
                  <p style="margin-bottom:0;">Description</p>
                </th>
              </tr>
            </thead>
            <tbody>
              <tr class="">
                <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d101981e108 ">
                  <p style="margin-bottom:0;">Omnistudio Analytics</p>
                </td>

                <td data-label="Default Value" class="slds-cell-wrap" style="vertical-align:top;" headers="d101981e114 ">
                  <p style="margin-bottom:0;">Disabled</p>
                </td>

                <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d101981e120 ">
                  <p style="margin-bottom:0;">If enabled, OmniAnalytics can track user interaction data for
                    Omniscripts and Flexcards.</p>
                </td>

              </tr>
              <tr class="">
                <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d101981e108 ">
                  <p style="margin-bottom:0;">Enable Event Notifications</p>
                </td>

                <td data-label="Default Value" class="slds-cell-wrap" style="vertical-align:top;" headers="d101981e114 ">
                  <p style="margin-bottom:0;">Disabled</p>
                </td>

                <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d101981e120 ">
                  <p style="margin-bottom:0;">If enabled, tracking data is published to <a href="https://developer.salesforce.com/docs/atlas.en-us.platform_events.meta/platform_events/sforce_api_objects_omnitrackingevent.htm" target="_blank">OmniTrackingEvent</a> standard
                    platform events.</p>
                </td>

              </tr>
              <tr class="">
                <td data-label="Name" class="slds-cell-wrap" style="vertical-align:top;" headers="d101981e108 ">
                  <p style="margin-bottom:0;">Enable Event Internal Writes</p>
                </td>

                <td data-label="Default Value" class="slds-cell-wrap" style="vertical-align:top;" headers="d101981e114 ">
                  <p style="margin-bottom:0;">Disabled</p>
                </td>

                <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d101981e120 ">
                  <p>If enabled, tracking data is logged in <a href="https://help.salesforce.com/s/articleView?id=ind.concept_decision_explainer.htm&amp;type=5&amp;language=en_US" target="_blank">Decision Explainer</a> Service
                    (DES) stores.</p>
                  <p style="margin-bottom:0;">OmniAnalytics automatically creates DES Business Process Types —
                    their names begin with <code>OA_</code>.
                    You can't edit or delete DES data, but you can retrieve it by using
                    <a href="https://developer.salesforce.com/docs/atlas.en-us.industries_reference.meta/industries_reference/decision_explainer_business_apis.htm" target="_blank">Decision Explainer Business
                      APIs</a>.
                  </p>
                </td>

              </tr>
            </tbody>
          </table>
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-omnistudio-264-0-0-production-enus/f526eaa8-ae05-487a-8944-4bb99b0b78ac/images/icon_note.png)
    
    Note
    
    To ensure that data for Tracking Groups with a Type of Internal is saved, set Enable Event Internal Writes to true. For Tracking Groups with a Type of External, if you don't need to save data to Salesforce, you can set Enable Event Internal Writes, Enable Event Notifications, or both to false. See [Create a Tracking Group and Add Components to Track](https://help.salesforce.com/s/articleView?id=xcloud.os_omnianalytics_create_tracking_group_and_components_std.htm&release=264.0.0&type=5 "To specify a group of components that you want to track together, create a Tracking Group and add Omniscript and Flexcard components to it.").

After you have enabled OmniAnalytics, see the [Configure Internal OmniAnalytics](https://help.salesforce.com/s/articleView?id=xcloud.os_omnianalytics_workflow_configure_internal_std.htm&release=264.0.0&type=5 "OmniAnalytics can track user interactions with Omniscripts and Flexcards without the use of a third-party analytics provider.").