Configure the default date format within Omnistudio Data Mappers.
In Omnistudio, a date, time, or datetime field’s input is processed by using a list of predefined formats. However, if you want Omnistudio to use the date/time format associated with a user's locale, use the UserLocaleDateTime Omni Interaction Configuration setting.
- From Setup, enter Omni Interaction Configuration in the Quick Find box, and then select Omni Interaction Configuration.
- Click New Omni Interaction Configuration.
- For label and name, enter UserLocaleDateTime without space and without changing the case.
- Enter true as the value.
- Save your changes.
To test if the configuration works, find or create a user with a locale that uses the dd/mm/yyyy date format, for example, English (India). Then, create an Omniscript that uses a Data Mapper (Load or Extract) with a date input. Add a date in the dd/mm/yyyy format.
With the correct configuration, the Data Mapper receives the user's date, time, or datetime input as a string and parses it to a date, time, or datetime by verifying the user's locale settings.