---
schema_version: "1"
id: c7561e09b559723f61cf06d1072da664932fb6c0a3898218a4dc3b9b573b4aa4
title: Integrating Salesforce Knowledge with Classic Omniscript (Managed Package)
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/os_integrating_salesforce_knowledge_with_classic_omniscript.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.os_integrating_salesforce_knowledge_with_classic_omniscript.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 858a995c25e4584faeb75e1f3f75fbe54297c8d9268978744585182a48ec7d97
description: For the managed package runtime, activate the Knowledge component in Omniscript to allow users to view and search for articles from your Salesforce Knowledge articles. Automatically search for articles based on static values set up during configuration, dynamic inputs from Omniscript fields, or using a simple search bar.
products:
  - Omnistudio
release: "264"
---
# Integrating Salesforce Knowledge with Classic Omniscript (Managed Package)

For the managed package runtime, activate the Knowledge component in Omniscript to allow users to view and search for articles from your Salesforce Knowledge articles. Automatically search for articles based on static values set up during configuration, dynamic inputs from Omniscript fields, or using a simple search bar.

![Managed Package app icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-omnistudio_for_managed_packages-264-0-0-production-enus/aa2554ec-624a-4ee6-8da4-6435670e6e62/resources-global/_corporate/images/managedpackageicon.png) This information is for Omnistudio for Managed Packages. For Omnistudio on standard runtime, see [Omnistudio Help](https://help.salesforce.com/s/articleView?id=xcloud.os_omnistudio_standard.htm&language=en_US).

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-omnistudio_for_managed_packages-264-0-0-production-enus/aa2554ec-624a-4ee6-8da4-6435670e6e62/images/icon_note.png)

Note

Your organization must have [Salesforce Knowledge](https://help.salesforce.com/apex/HTViewHelpDoc?id=knowledge_setup.htm&language=en_US) enabled to use this feature.

**Simple Search Bar**

![image](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-omnistudio_for_managed_packages-264-0-0-production-enus/aa2554ec-624a-4ee6-8da4-6435670e6e62/omnistudio_for_managed_packages/images/app_rebootrouter01.png)

Articles can either be opened directly in the Omniscript or in a modal window. Examples of those two options are shown in the images below.

**Articles Open in an Omniscript**

![image](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-omnistudio_for_managed_packages-264-0-0-production-enus/aa2554ec-624a-4ee6-8da4-6435670e6e62/omnistudio_for_managed_packages/images/app_rebootrouter02.png)

**Modal Window**

![image](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-omnistudio_for_managed_packages-264-0-0-production-enus/aa2554ec-624a-4ee6-8da4-6435670e6e62/omnistudio_for_managed_packages/images/app_rebootrouter03.png)

Articles can also open in a new browser or console tab.

- **[Initial Configuration for the Knowledge Component in Classic Omniscript (Managed Package)](https://help.salesforce.com/s/articleView?id=xcloud.os_initial_configuration_for_the_knowledge_component_in_classic_omniscript.htm&release=264.0.0&type=5)**  
    For the managed package runtime, if your organization has Salesforce Knowledge enabled, you can integrate it with Omniscript to enable users to search and view Salesforce Knowledge articles in the Omniscript. Omniscript also supports querying Lightning Knowledge once it has been enabled.
- **[Configuring Knowledge for Individual Steps in Classic Omniscript (Managed Package)](https://help.salesforce.com/s/articleView?id=xcloud.os_configuring_knowledge_for_individual_steps_in_classic_omniscript.htm&release=264.0.0&type=5)**  
    For the managed package runtime, after finishing the Initial Configuration for the Knowledge Component in an Omniscript, you can configure the integration with Knowledge for the Omniscript Steps.
- **[Opening Knowledge Base Articles Outside of a Classic Omniscript (Managed Package)](https://help.salesforce.com/s/articleView?id=xcloud.os_opening_knowledge_base_articles_outside_of_a_classic_omniscript.htm&release=264.0.0&type=5)**  
    For the managed package runtime, beginning with Vlocity Insurance and Health Winter '20 and Vlocity CME Winter '20, launch Knowledge articles outside of an Omniscript using the Vlocity Omniscript Knowledge Base component in a Community or Lightning page.