Essentials Versus Pro Suite: Feature and Allocation Quick Reference

Review this side-by-side comparison of Salesforce Essentials and Pro Suite to see how their features and allocations differ.

Comparison of Salesforce Essentials and Pro Suite features and allocations.
FEATURE	ESSENTIALS	PRO SUITE	DETAILS
Home App	Not Included	Included	In Pro Suite, the apps function as preconfigured, task-oriented workspaces that include all the record pages, layouts, and relationships needed to complete your tasks, built right into the Pro Suite experience. The Home app enables each user to customize the tiles on their home page. Once you transition to Pro Suite, you may notice two apps labeled “Sales” and two apps labeled “Service.” One version represents the app used in your Essentials org and the other represents the new app designed for the Pro Suite org. For more information about new Pro Suite Sales and Service apps, see Frequently Asked Questions
Contacts App	Not Included	Included
Accounts App	Not Included	Included
Sales App	Included (Essentials version)	Included (Pro Suite version)
Service App	Included (Essentials version)	Included (Pro Suite version)
Marketing App	Not Included	Included
Commerce App	Not Included	Included
Vertical Navigation	Not Included	Included	Use the vertical navigation bar to quickly get to your important apps like Sales, Service, and Marketing.
Quick Settings	Not Included	Included	Access the most frequently used tools for setting up Pro Suite, all in one place and with a simplified UI.
Agentforce and Generative AI	Not Included	Included	Use Salesforce AI to turn your data into actionable insights and get help with time-consuming tasks like updating records, meeting preparation, and drafting personalized emails.
Slack for Salesforce	Not Included	Included	Enables you to connect with your teams directly within a Salesforce record, like Accounts or Opportunities. Access conversations in Salesforce or Slack, ensuring a single source of truth and seamless communication for your team.
Maximum Users	10	Unlimited	See Pro Suite Pricing.
Custom Objects	0	50	Enables you to create custom record pages and define its fields, layouts, and relationships. For example, a landscaping company might need a custom record page to manage their equipment. This is a new “equipment” object.
Data Storage	10.3 GB	10.4 GB	—
File Storage	1.5 GB	16 GB	Get ten and a half times the file storage with Pro Suite.
API Integrations Allowed	No	Yes (Requires add-on)	—
Forecast Management (Sales)	Not Included	Included	—
Quote Creation and Management (Sales)	Not Included	Included	—
Omni-Channel Routing (Service)	Included	Included	—
In-App and Web Messaging (Service)	Included (Web Chat)	Included (Enhanced Chat)	Web Chat was retired in February of 2026. Pro Suite includes the Enhanced Chat feature. For more information about how to set up Enhanced Chat, watch our guided setup video.
Macros (Service)	Included	Included	—
Subscription Management	Included	Included	In Pro Suite you manage your subscriptions using the "Your Account" feature.
Dashboard Scheduling	Not Included	Included	Enables automated alerts when changes are made to a dashboard.
Field Tracking: Auto Enabled	Included (Not auto-enabled)	Included (Auto-enabled)	Enables automated tracking of changes to record fields.
Websites/Digital Experiences	Not Included	Included	Enables you to create custom web pages.
Service Entitlements	Not Included	Included	Entitlements are units of customer support in Salesforce, such as “phone support” or “web support.” They’re typically used to represent terms in service agreements.
Basic Setup (Sales and Service) and Pocket Guide	Included	Included	Pro Suite offers enhanced setup and onboarding functionality with Quick Settings and Guidance Center built into the home page. However, Pro Suite does not come with pocket guide.
Opportunity Stage Tracking (email)	Included (Auto-enabled)	Included (Not auto-enabled)	Automated email notifications for Opportunity stage changes. Pro Suite includes this functionality but Salesforce Support must enable it.
Favorites (bookmark pages)	Included	Not Included	You can use your web browser bookmark option to favorite a Pro Suite page.
Export Reports to .XLS Extension Type	Included	Not Included	Pro Suite supports exporting to .XLSX or .CSV only.
Salesforce Inbox	Included (As an add-on for an additional cost)	Included (As standard feature)	—
Premier Success Plan Support	Not Included	Included (Requires add-on)	Get personalized programs, expert guidance, and expedited support with Salesforce Premier Success Plan.