---
schema_version: "1"
id: 3065767f6f367e83d358349d7482abd65af2fd530f3f65b9bb8dc1995e4734cf
title: Resolve Issues with Passkeys Across Devices
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/mfa_use_passkey_across_devices.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.mfa_use_passkey_across_devices.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 498b22c01069be71dbde1ba65fd08fc5243c823cb539632ddfdfe3fdfcae76db
description: Each passkey is either device-bound or available for cross-device use. If you have a device-bound passkey and use multiple devices to log in, you have two options. Disconnect the passkey and set up a cross-device passkey, or set up a separate device-bound passkey on each device.
products:
  - Security
release: "264"
---
# Resolve Issues with Passkeys Across Devices

Each passkey is either device-bound or available for cross-device use. If you have a device-bound passkey and use multiple devices to log in, you have two options. Disconnect the passkey and set up a cross-device passkey, or set up a separate device-bound passkey on each device.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: all editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d42603e58">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d42603e58 ">To remove a user’s passkey:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d42603e58 ">Manage MFA in User Interface</td>

          </tr>
        </tbody>
      </table>

## Switch to a Passkey for Cross-Device Use

If you have a device-bound passkey, disconnect it and set up a new passkey for cross-device use.

1. To log in, see [Access Your Account When You Can’t Use a Passkey](https://help.salesforce.com/s/articleView?id=xcloud.mfa_passkey_account_lockout.htm&release=264.0.0&type=5 "Regain access to Salesforce if passkey issues prevent you from logging in.").
2. After you log in, disconnect your existing passkey. See [Manage Passkeys and Security Keys](https://help.salesforce.com/s/articleView?id=xcloud.mfa_passkeys_manage.htm&language=en_US).
    
    If you’re a Salesforce admin helping a user with these steps, you can also [disconnect the passkey from the user’s account on the user’s behalf](https://help.salesforce.com/s/articleView?id=xcloud.security_built_in_authenticator_remove.htm&release=264.0.0&type=5 "If a user loses or replaces the device where they used a passkey (also known as a built-in authenticator), you can disconnect the passkey from their account. If a user’s passkey stops working, reset it by disconnecting the passkey. Then ask the user to re-register their passkey or create a new passkey.It’s also a good security practice to disconnect all of a user’s verification methods if they leave your company.").
3. To set up a new passkey for cross-device use, see [Create a Passkey](https://help.salesforce.com/s/articleView?id=xcloud.register_built_in_authenticator.htm&language=en_US) and follow the steps for one of these options.
    - Set Up Synced Passkeys with Password Managers
    - Create a Passkey on a Physical Security Key
    - Use a Passkey on Another Device (QR Code Login)

You can use synced passkeys that are stored in password managers. Salesforce also supports physical security keys, such as YubiKeys or Titan keys. If you have another device that supports passkeys, such as a phone or tablet, you can use it to log in from multiple devices.

## Set Up Another Device-Bound Passkey

As an alternative to setting up a passkey for cross-device use, set up separate device-bound passkeys on each device where you log in to Salesforce.

If you log in on multiple devices, complete these steps on each device.

1. To log in, see [Access Your Account When You Can’t Use a Passkey](https://help.salesforce.com/s/articleView?id=xcloud.mfa_passkey_account_lockout.htm&release=264.0.0&type=5 "Regain access to Salesforce if passkey issues prevent you from logging in.").
2. To set up a new passkey for this device, see [Create a Passkey](https://help.salesforce.com/s/articleView?id=xcloud.register_built_in_authenticator.htm&language=en_US) and follow the steps for Set Up Device-Bound Passkeys on Each of Your Devices.
    
    Each passkey remains bound to the device where you set it up.

#### See Also

- [Troubleshoot Passkey Issues](https://help.salesforce.com/s/articleView?id=xcloud.mfa_supported_verification_methods_bia.htm&release=264.0.0&type=5 "When employee users log in and register for multi-factor authentication (MFA), passkeys are the default option. Identify and resolve issues with passkey prompts, setup, login, and more.")