--- schema_version: "1" id: df8ca5ca485f6dce2b9b0c20b61b33a4992baa9da77f5ce2f92a018cd938eb13 title: Manage Passkeys and Security Keys collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/mfa_passkeys_manage.md canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.mfa_passkeys_manage.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: 6dfbec361db7f7c749dc877ef6b1553c3a58a4f04f2175bed6e4e1f5acbe9b91 description: Manage passkeys, including security keys, that you use to log in with multi-factor authentication (MFA). View your registered passkeys, create passkeys, and disconnect existing passkeys that you no longer use. Passkeys are also known as built-in authenticators. products: - Salesforce Platform - Cross Cloud release: "264" --- # Manage Passkeys and Security Keys Manage passkeys, including security keys, that you use to log in with multi-factor authentication (MFA). View your registered passkeys, create passkeys, and disconnect existing passkeys that you no longer use. Passkeys are also known as built-in authenticators. ### Required Editions
Available in: both Salesforce Classic and Lightning Experience
Available in: all editions
![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-basics-264-0-0-production-enus/d8bf6981-f8ef-4f16-bfbd-c42ed32044eb/images/icon_note.png) Note You can use passkeys to log in with Touch ID or Face ID, Windows Hello, a device PIN or password, password managers, or security keys. Security keys are small physical devices that store passkeys. ## Access Passkey Management Pages Log in and go to your [personal settings](https://help.salesforce.com/s/articleView?id=xcloud.basics_nav_personal_settings_lex.htm&language=en_US). From here, you have two options to view and manage passkeys. - In the Quick Find box, find and select **Passkeys**. If you get a blank page, try [switching to Salesforce Classic](https://salesforce.vidyard.com/watch/ce6K2VzisWo2TSXddCayCM) or clearing your browser cookies. ![Passkeys page in personal settings](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-basics-264-0-0-production-enus/d8bf6981-f8ef-4f16-bfbd-c42ed32044eb/basics/images/basics_passkeys_management_page.png) - Can’t find the Passkeys page? From your personal settings, find and select **Advanced User Details** instead. Find **Built-in Authenticators**. You can see your registered passkeys there, including security keys. ![Built-in Authenticators section for managing passkeys on the Advanced User Details page](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-basics-264-0-0-production-enus/d8bf6981-f8ef-4f16-bfbd-c42ed32044eb/basics/images/basics_passkeys_user_details.png) If you don't see a security key, look for **Security Key (U2F or WebAuthn)** on this same page. ![Setting to add physical security keys on the Advanced User Details page](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-basics-264-0-0-production-enus/d8bf6981-f8ef-4f16-bfbd-c42ed32044eb/basics/images/basics_security_keys_user_details.png) ## Add Passkeys and Security Keys For important considerations and detailed steps, see [Create a Passkey](https://help.salesforce.com/s/articleView?id=xcloud.register_built_in_authenticator.htm&language=en_US). You can add passkeys from either passkey management page. - From the Passkeys page: click **Add Passkey**. For security keys, you can click either **Add Passkey** or **Add Security Key**. - From the Advanced User Details page in the Built-in Authenticators section: click **Add**. For security keys, you can click either **Add** in the Built-in Authenticators section or **Register** in the “Security Key (U2F or WebAuthn)” section. ## Disconnect Passkeys and Security Keys Delete passkeys that don't work or that you no longer use. 1. If you're currently locked out of your account, see [Access Your Account When You Can't Use a Passkey](https://help.salesforce.com/s/articleView?id=xcloud.mfa_passkey_account_lockout.htm&language=en_US). 2. When you’re logged in, go to your [personal settings](https://help.salesforce.com/s/articleView?id=xcloud.basics_nav_personal_settings_lex.htm&language=en_US&type=5) and access your passkeys from the Passkeys or Advanced User Details page. 3. To delete a passkey or security key: - From the Passkeys page: click **Delete Passkey** or **Delete Security Key**. - From the Advanced Users Details page in the Built-in Authenticators section: find your passkey and click **Del**. If you can't find a security key in this section, find the “Security Key (U2F or WebAuthn)” setting on this page and click **Disconnect**. 4. To log in quickly next time, [create a new passkey](https://help.salesforce.com/s/articleView?id=xcloud.register_built_in_authenticator.htm&language=en_US). #### See Also - [Methods for Verifying Your Identity](https://help.salesforce.com/s/articleView?id=xcloud.activating_computer.htm&release=264.0.0&type=5 "To protect your user account and business data from unauthorized access, Salesforce requires multi-factor authentication (MFA) for an extra layer of security when you log in. In addition to entering your username and password, you’re also prompted to provide a verification method that helps prove your identity. You can register several types of verification methods for your account, including authenticator apps, built-in authenticators, and physical security keys. You can also use a registered verification method if you receive a device activation challenge because you’re logging in from a browser or IP address that Salesforce doesn’t recognize.") - [Create a Passkey](https://help.salesforce.com/s/articleView?id=xcloud.register_built_in_authenticator.htm&release=264.0.0&type=5 "For a secure, fast, and easy login with multi-factor authentication (MFA), create a passkey, also known as a built-in authenticator. With passkeys, you have multiple ways to log in: fingerprint or facial scanners on your device, physical security keys, a device PIN or password, or password managers. Some passkeys work only on the device where you set them up. If you set up a device-bound passkey on your laptop, you can’t use it to log in from your phone. If you log in to Salesforce from multiple devices, set up your passkeys so that you can access your account anywhere.") - [Troubleshoot Passkey Issues](https://help.salesforce.com/s/articleView?id=xcloud.mfa_supported_verification_methods_bia.htm&type=5&language=en_US)