---
schema_version: "1"
id: 24804403a179a45208f05510d0bed9bd7742d53617bd64aee1b71194a7666ba9
title: Identity Verification
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/lse_identity_verification.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.lse_identity_verification.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 9729d712de3d2bd656bb1d6f5c5921771e6750283ca4020d9f994169c96e7176
description: Customer service representatives verify the identity of loyalty program members or authorized member representatives by using the prebuilt Verify Customer Identity or the Verify Identity of Loyalty Program Member flows. The Verify Identity of Loyalty Program Member flow is a customized flow that’s provided by Loyalty Management. You can also create custom flows in Flow Builder by using the Verify Customer Identity Flow template.
products:
  - Loyalty Management
release: "264"
---
# Identity Verification

Customer service representatives verify the identity of loyalty program members or authorized member representatives by using the prebuilt Verify Customer Identity or the Verify Identity of Loyalty Program Member flows. The Verify Identity of Loyalty Program Member flow is a customized flow that’s provided by Loyalty Management. You can also create custom flows in Flow Builder by using the Verify Customer Identity Flow template.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience in <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Developer</strong>, and <strong>Unlimited</strong> Editions</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Orgs that have the B2C - Loyalty Management Plus or the Loyalty Management - Advanced license enabled</td></tr></tbody></table>

You can verify the identity of a loyalty program member or an authorized representative for engagements initiated through OpenCTI and Omni-Channel. Customer service representatives can access the verification flow from an Engagement Interaction or a Voice Call record page. Add the flow to the Engagement Interaction and to the Voice Call record pages in Lightning App Builder.

## Verify Identity of Loyalty Program Member

Here are the pages in Flow Builder that are customized for Loyalty Management:

In the Verify Identity of Loyalty Program Member flow, the page where the reason for engagement is specified:

![Reasons for Engagement Interaction](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-loyalty_management-264-0-0-production-enus/0590ce3e-5a09-45ab-8e5e-68f359c35886/loyalty_management/images/lse_loyalty_custom_flow_screen1.png)

In the Verify Identity of Loyalty Program Member flow, the participant type is specified:

![Participant Type](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-loyalty_management-264-0-0-production-enus/0590ce3e-5a09-45ab-8e5e-68f359c35886/loyalty_management/images/lse_loyalty_participant_type.png)

In the Verify Identity of Loyalty Program Member flow, search for a loyalty program member:

![Search for Loyalty Program Member](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-loyalty_management-264-0-0-production-enus/0590ce3e-5a09-45ab-8e5e-68f359c35886/loyalty_management/images/lse_loyalty_search_lmember.png)

In the Verify Identity of Loyalty Program Member flow, search for a loyalty program member:

![Search Results](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-loyalty_management-264-0-0-production-enus/0590ce3e-5a09-45ab-8e5e-68f359c35886/loyalty_management/images/lse_loyalty_search_lmember.png)

In the Verify Identity of Loyalty Program Member flow, the required and optional attributes for verification information for the loyalty program member:

![Verification information Fields](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-loyalty_management-264-0-0-production-enus/0590ce3e-5a09-45ab-8e5e-68f359c35886/loyalty_management/images/lse_loyalty_verification_information.png)