---
schema_version: "1"
id: a27f1d18261c58a1683f9afd05fced4053ff72bc77c2b4d613ed54d8d598d5b5
title: Cases
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/lse_cases.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.lse_cases.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 44e238433ae9674fc89fccc38bc5530ca67f7e8b067b2d5a7f0969fc009c5451
description: Create cases for loyalty program members and associate the cases with the respective loyalty program member records. Manage cases in the service console for loyalty program members.
products:
  - Loyalty Management
release: "264"
---
# Cases

Create cases for loyalty program members and associate the cases with the respective loyalty program member records. Manage cases in the service console for loyalty program members.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience in <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Developer</strong>, and <strong>Unlimited</strong> Editions</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Orgs that have the B2C - Loyalty Management Plus or the Loyalty Management - Advanced license enabled</td></tr></tbody></table>