---
schema_version: "1"
id: eb33144b4b55d2d69fcab11be70b2557b2c93165005ae1a5e7383d3fe97b289c
title: Offer Vouchers as a Service Recovery Action
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/loyalty_vouchers_issue_quick_action.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.loyalty_vouchers_issue_quick_action.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 5ac05ffbd156ab938941f7afc1b9a23bdb1d9d6e738f60adbd071e7b2c51bdc0
description: Vouchers are a great way to gratify customers who have had a negative experience while engaging with your company or the loyalty program. When interacting with members or while working on a member's case, service reps can issue vouchers to members. In case members don’t receive their eligible vouchers, service reps, and loyalty program managers can issue the vouchers to the impacted members.
products:
  - Loyalty Management
release: "264"
---
# Offer Vouchers as a Service Recovery Action

Vouchers are a great way to gratify customers who have had a negative experience while engaging with your company or the loyalty program. When interacting with members or while working on a member's case, service reps can issue vouchers to members. In case members don’t receive their eligible vouchers, service reps, and loyalty program managers can issue the vouchers to the impacted members.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>,&nbsp;<strong>Performance</strong>, <strong>Unlimited</strong>, and&nbsp;<strong>Developer</strong>&nbsp;Editions with Loyalty Management</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d24525e72">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d24525e72 ">To issue vouchers by using the Issue Voucher quick action:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d24525e72 ">
              <p>Loyalty Management permission set</p>
              <p>AND</p>
              <p>Create permission on:</p><a name="loyalty_vouchers_issue_quick_action__ul_lzg_fwn_2cc"><!-- --></a>
              <ul id="loyalty_vouchers_issue_quick_action__ul_lzg_fwn_2cc">
                <li>Voucher Definition</li>

                <li>Voucher</li>

                <li>Loyalty Program Member</li>

              </ul>
            </td>

          </tr>
        </tbody>
      </table>

1. Open the Loyalty Program Member record of the member to whom the voucher must be issued.
2. Click ![Dropdown](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-loyalty_management-264-0-0-production-enus/0590ce3e-5a09-45ab-8e5e-68f359c35886/loyalty_management/images/dropdown_icon.png) and select **Issue Voucher**.
3. Select the voucher definition that must issue the voucher and change other values as required.
4. Click **Issue**.

The voucher is instantly issued to the member.