---
schema_version: "1"
id: e8e7e08accfc0adb3231a1d85bbb71beaa1d9e148e76520ae6908da5a45ba639
title: Ways to Cancel Vouchers
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/loyalty_vouchers_cancel.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.loyalty_vouchers_cancel.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 47cdb4ed378e474cb36a7f79bd42c7c5bd961a2d87e8c43dfda13ac6578f56c8
description: There are scenarios where issued vouchers must be canceled. For example, vouchers that are issued after members place an order must be revoked if members cancel or return their order. In other scenarios, duplicate vouchers or incorrectly issued vouchers must be canceled.
products:
  - Loyalty Management
release: "264"
---
# Ways to Cancel Vouchers

There are scenarios where issued vouchers must be canceled. For example, vouchers that are issued after members place an order must be revoked if members cancel or return their order. In other scenarios, duplicate vouchers or incorrectly issued vouchers must be canceled.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>,&nbsp;<strong>Performance</strong>, <strong>Unlimited</strong>, and&nbsp;<strong>Developer</strong>&nbsp;Editions with Loyalty Management</td></tr></tbody></table>

## Cancel Vouchers from the Loyalty Management App

In a few scenarios, service reps and loyalty program managers must cancel vouchers individually.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d16560e78">Business Scenario</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d16560e81">How to Cancel a Voucher</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Business Scenario" class="slds-cell-wrap" style="vertical-align:top;" headers="d16560e78 ">A voucher that’s issued for an order has to be canceled because the order is
              canceled or returned</td>

            <td data-label="How to Cancel a Voucher" class="slds-cell-wrap" rowspan="2" style="vertical-align:top;" headers="d16560e81 ">From the Vouchers related list of the transaction journal that the
              voucher was issued for, open the voucher. Change the status of the voucher to
              Canceled.</td>

          </tr>
          <tr class="">
            <td data-label="Business Scenario" class="slds-cell-wrap" style="vertical-align:top;" headers="d16560e78 ">A voucher is incorrectly issued for an order that isn’t eligible for a
              voucher</td>

          </tr>
          <tr class="">
            <td data-label="Business Scenario" class="slds-cell-wrap" style="vertical-align:top;" headers="d16560e78 ">A duplicate voucher is issued to a member</td>

            <td data-label="How to Cancel a Voucher" class="slds-cell-wrap" rowspan="2" style="vertical-align:top;" headers="d16560e81 ">From the Vouchers related list of the loyalty program member, open
              the voucher. Change the status of the voucher to Canceled.</td>

          </tr>
          <tr class="">
            <td data-label="Business Scenario" class="slds-cell-wrap" style="vertical-align:top;" headers="d16560e78 ">A member informs the service rep that a voucher was incorrectly issued to
              them</td>

          </tr>
        </tbody>
      </table>

## Cancel Vouchers from Externally Managed Systems

The action that issues a voucher is often managed outside Salesforce. If the action that issued the voucher is reversed or isn't completed, the issued voucher must be canceled. In this case, program managers can use the Cancel Voucher process template to create a process that cancels issued vouchers. After program managers activate a process that's created using the template, system integrators can integrate the process with external systems by using a business API.

The Cancel Voucher process template includes one rule, which consists of the Cancel Voucher step. After the process is activated, the external system must execute the [Loyalty Program Process business API](https://developer.salesforce.com/docs/atlas.en-us.loyalty.meta/loyalty/connect_resources_process_name.htm) with the Salesforce record ID of the voucher that must be canceled. The API executes the process and automatically moves the voucher to the canceled status. To learn more about how to execute the API for processes created by cloning the Cancel Voucher template, see [Cancel a Voucher](https://developer.salesforce.com/docs/atlas.en-us.loyalty.meta/loyalty/connect_resources_cancel_voucher.htm).