---
schema_version: "1"
id: 91fce4865060059c940f077644553a4dc45efcc2a65866f9ed58031dd11a1b57
title: Unlink Partners by Using Loyalty Management
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/loyalty_unlink_partner.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.loyalty_unlink_partner.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a5540469a4ce7df05bdfe8f35d23d3622efb395a56cef7f38a905477c68d248c
description: Unlinking a partner marks the linkage status as Inactive and stops the cross-program benefits. When you link the same partner back, the system considers it as new linkage and creates new records.
products:
  - Loyalty Management
release: "264"
---
# Unlink Partners by Using Loyalty Management

Unlinking a partner marks the linkage status as Inactive and stops the cross-program benefits. When you link the same partner back, the system considers it as new linkage and creates new records.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with Loyalty Management - Advanced</td></tr></tbody></table>

1. On the loyalty program member details page, navigate to the Partners with Active Linkage related list.
2. Click the dropdown arrow in a partner row and click **Unlink**.
3. On the Unlink Partner modal window, select a reason and enter the details for unlinking the partner. The comments are recorded for audit purposes.
    
    Unlink Reason is a dynamic enum field and you can configure the picklist values. For more details about adding picklist values using Object Manager, see [Add or Edit Picklist Values](https://help.salesforce.com/s/articleView?id=platform.updating_picklists.htm&language=en_US&type=5).
4. Click **Unlink**.

You can also open the loyalty program member linked partner and unlink the partner. Customer service representatives (CSRs) can unlink partners from the Partners with Active Linkage related list in the service console.