---
schema_version: "1"
id: ffb6a84b82b3a071a8f102384c86f6c2d60a82fea3b4f222f1282b17571cb7b8
title: Member Services Manager Home in Tableau Next
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/loyalty_tableau_next_member_services_manager_home.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.loyalty_tableau_next_member_services_manager_home.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 97e07f4162e6b8cb20551f74fe1be956ebc37964eeea14732e0b67058c105301
description: Track the performance of your service representatives based on the number of members assisted, customer satisfaction scores, and modifications. Filter performance views by duration, currency name, and program to isolate specific datasets.
products:
  - Loyalty Management
release: "264"
---
# Member Services Manager Home in Tableau Next

Track the performance of your service representatives based on the number of members assisted, customer satisfaction scores, and modifications. Filter performance views by duration, currency name, and program to isolate specific datasets.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>,&nbsp;<strong>Performance</strong>, <strong>Unlimited</strong>, and&nbsp;<strong>Developer</strong>&nbsp;Editions with Loyalty Management</td></tr></tbody></table>

We recommend that you add this dashboard to the Loyalty Program home page, then set a filter based on Loyalty Program ID. See [Add a Tableau Next Dashboard to a Lightning Page](https://help.salesforce.com/s/articleView?id=analytics.tua_embed_dashboard.htm&type=5&language=en_US).

 
| Metric | Description |
| --- | --- |
| Credited Points | The total number of points manually credited to loyalty program member accounts. |
| Members Assisted | The distinct count of loyalty program members who received manual point modifications (credited, debited, or reversed) by an agent. |
| Modifications Per Agent | The average number of manual point modifications performed per agent. |
| Redeemed Points | The total number of points redeemed by loyalty program members. |