---
schema_version: "1"
id: 63f7cf02794a9ace4f72ca9a49cefb2837134d5ec8de967e1b9e0aad805d6d9e
title: Loyalty Member Service Team Performance in Tableau Next
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/loyalty_tableau_next_member_service_team_performance.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.loyalty_tableau_next_member_service_team_performance.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 592e143308d92c25910656ce0eb55c3bb548462b02d8c636a3c794debfdb43a6
description: Evaluate member service team efficiency, activity across establishments, and point adjustments. Filter performance views by duration, currency name, and program to isolate specific datasets. Compare establishment-level performance across two metrics such as point adjustments and member assistance. Track key performance metrics along with stacked modification type breakdowns. Analyze monthly performance trends of the selected metrics over time.
products:
  - Loyalty Management
release: "264"
---
# Loyalty Member Service Team Performance in Tableau Next

Evaluate member service team efficiency, activity across establishments, and point adjustments. Filter performance views by duration, currency name, and program to isolate specific datasets. Compare establishment-level performance across two metrics such as point adjustments and member assistance. Track key performance metrics along with stacked modification type breakdowns. Analyze monthly performance trends of the selected metrics over time.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>,&nbsp;<strong>Performance</strong>, <strong>Unlimited</strong>, and&nbsp;<strong>Developer</strong>&nbsp;Editions with Loyalty Management</td></tr></tbody></table>

Here's the list of metrics available on the dashboard.

 
| Metric | Description |
| --- | --- |
| Accrual Reversal | The number of accrual transactions that were reversed. |
| Credited Points | The number of points credited to members' accounts. |
| Debited Points | The number of points debited from members' accounts. |
| Redemption Reversals | The number of redemption transactions that were reversed. |