---
schema_version: "1"
id: 5fab01aac34fb8e5eadda3a2fc30673abde033722308f24775ce1bdd3e95ef5e
title: Negative Points
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/loyalty_negative_points.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.loyalty_negative_points.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 1eeed8640a4effe265149eddf29ace2e0160d833832c64b78afc570706821c28
description: Members can now use more points than their current balance for redemptions. You can enable a negative balance for the required non-qualifying currencies, and define the negative balance limit for each tier. Enable a negative points balance in a loyalty program to increase member engagement, boost sales, and enhance customer loyalty.
products:
  - Loyalty Management
release: "264"
---
# Negative Points

Members can now use more points than their current balance for redemptions. You can enable a negative balance for the required non-qualifying currencies, and define the negative balance limit for each tier. Enable a negative points balance in a loyalty program to increase member engagement, boost sales, and enhance customer loyalty.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-loyalty_management-264-0-0-production-enus/0590ce3e-5a09-45ab-8e5e-68f359c35886/images/icon_note.png)

Note Maintaining a negative balance requires enabling the Allow Negative Balance setting for each specific currency.

- **[Set Negative Points Limits](https://help.salesforce.com/s/articleView?id=xcloud.loyalty_negative_points_currency_tier.htm&release=264.0.0&type=5)**  
    Define a negative balance limit for each tier in your loyalty program.
- **[How Negative Points Work](https://help.salesforce.com/s/articleView?id=xcloud.loyalty_negative_points_understand.htm&release=264.0.0&type=5)**  
    Find out how to manage negative points and settle negative balances.