---
schema_version: "1"
id: 6a86e101fca3d16a7d0dc11bc1b6401d6d10e7793d17a747117a245664d1002b
title: Enrollment Behavior for Predictive AI Model Promotions
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/loyalty_enrollment_behavior_predictive_ai_model.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.loyalty_enrollment_behavior_predictive_ai_model.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a74d8ad46d374123e86047527b20cacf648beafebfee23dfcdc1e47e2784eeba
description: When a member enrolls, Salesforce copies predicted target values from the output data model object to the member's Promotion Party Usage record. Enrollment fails if no prediction record exists, and target values are locked after the member enrolls.
products:
  - Loyalty Management
release: "264"
---
# Enrollment Behavior for Predictive AI Model Promotions

When a member enrolls, Salesforce copies predicted target values from the output data model object to the member's Promotion Party Usage record. Enrollment fails if no prediction record exists, and target values are locked after the member enrolls.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with Loyalty Management and Data Cloud</td></tr></tbody></table>

When a member enrolls in a personalized promotion that uses the Predictive AI Model, Loyalty Management handles the enrollment as follows.

- When a member enrolls, the predicted values from the output data model object (DMO) for the member and the promotion are copied to the personalized target fields on the Promotion Party Usage record. Based on the Scoring Framework template configuration, only Personalized Hard Target is populated or Personalized Easy Target, Personalized Moderate Target, and Personalized Hard Target are populated.
- If no personalization record exists for the member and promotion, enrollment fails.
- If more than one prediction record matches the member and promotion, Salesforce uses the most recently created predictions.
- After a member enrolls in a promotion, the member's target values are locked. Rerunning the Scoring Framework template configuration later doesn't update an already-enrolled member's targets.