---
schema_version: "1"
id: f55d6e5dbfcb5c175617f42dd893d55c478adad2aa3dcb1d22609f66e81374f3
title: Log In as Another User
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/logging_in_as_another_user.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.logging_in_as_another_user.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c12dc478ba4f1662ed895f35381ea026a57720c98c5559cc31a9e9f1be926b49
description: To help troubleshoot user issues, admins can log in to a Salesforce org or Experience Cloud site as the employee user experiencing the problem. Depending on your org settings, the individual user can be prompted to grant login access to an admin.
products:
  - Security
  - Cross Cloud
release: "264"
---
# Log In as Another User

To help troubleshoot user issues, admins can log in to a Salesforce org or Experience Cloud site as the employee user experiencing the problem. Depending on your org settings, the individual user can be prompted to grant login access to an admin.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, <strong>Developer</strong>, and <strong>Database.com</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d8150e76">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d8150e76 ">To log in as another user:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d8150e76 ">Modify All Data</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d8150e76 ">To log in as a partner or customer user:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d8150e76 ">
              <p>Manage External Users</p>
              <p>OR</p>
              <p>Manage External Users
                (Limited)</p>
              <p>OR</p>
              <p>Manage Customer Users (The Manage Customer Users
                permission is on by default for standard users created before Summer
                ‘18.)</p>
              <p>AND</p>
              <p style="margin-bottom:0;">Edit on Accounts (This permission isn’t needed if the person
                logging in has a higher role than the partner or customer user they’re logging in
                as.)</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d8150e76 ">To log in as an experience user:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d8150e76 ">
              <p>Manage External Users</p>
              <p>OR</p>
              <p>Manage External Users
                (Limited)</p>
              <p>AND</p>
              <p>Edit on Accounts</p>
              <p>AND</p>
              <p>Be a member of the site
                that they want to access.</p>
              <p>OR</p>
              <p>Create and Setup
                Experiences</p>
              <p>AND</p>
              <p style="margin-bottom:0;">View Setup and Configurations</p>
            </td>

          </tr>
        </tbody>
      </table>

## Log In to a Salesforce Org as Another User

This feature doesn’t support logging in to your service provider with Salesforce as the SAML or OAuth identity provider for single sign-on (SSO). In this scenario, you’re blocked from logging in as another user and you receive an Insufficient Privileges error.

While logging in as another user, you aren’t subject to any login flows, whether they’re associated with the user’s profile or your own.

1. From Setup, enter Users in the Quick Find box, then select **Users**.
2. Click the **Login** link next to the username. This link is available only for users who have granted login access to an admin or in orgs where admins can log in as any user.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-identity-264-0-0-production-enus/699dab6f-8f1a-4662-b24f-6521d5b747f7/images/icon_note.png)
    
    Note You can't grant login access to other admins on behalf of the user that you’re logged in as. The user must grant login access directly.
3. To return to your admin account, select **User’s Name** | **Logout**.

## Log In to an Experience Cloud Site as Another User

You can log in to an Experience Cloud site as an external user, such as a customer or partner, or as an employee user with a Unified Employee license. Unlike logging into a Salesforce org as another employee user, you log in to the Experience Cloud site from the user’s People record.

Before logging in as a user with the Unified Employee license, make sure to assign the user to all Experience Cloud sites they need access to. For more information, see [Unified Employee License Details](https://help.salesforce.com/s/articleView?id=platform.users_license_types_salesforce_unified_employee.htm&language=en_US) and [Assign the Unified Employee License](https://help.salesforce.com/s/articleView?id=platform.users_license_types_salesforce_UEL_assign.htm&language=en_US).

1. From the user’s People record, select **Log in to Experience as User** from the Employee User list.
    
    ![Log in to Experience as User option on the People record page.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-identity-264-0-0-production-enus/699dab6f-8f1a-4662-b24f-6521d5b747f7/identity/images/login_as_another_user_site.png)
2. If prompted, select the Experience Cloud site to log in to. You’re redirected to the selected site and automatically logged in.