Before you begin sending notifications, learn about the considerations specific to in-app and push notifications.
Approval Requests
A user can receive approval requests in Salesforce mobile app notifications only when the user receives approval requests as email notifications. You or your user can change the Receive Approval Request Emails user field to set this preference.
Content Limits
Notification titles and bodies are trimmed after merge fields are expanded.
- In-app notification titles have a maximum of 250 characters and the bodies have a maximum of 750 characters.
- Character limits for mobile push notifications depend on the Display full content push
notifications setting on the Salesforce for iOS or Salesforce for Android external client
apps pages in Setup.
Setting Title Maximum Body Maximum Enabled 35 characters 255 characters Not Enabled 100 characters No body displayed
Data Privacy
All Universal Notification System notifications are automatically deleted after 30 days.
All push registrations are automatically deleted when refresh tokens have been revoked.
When a feed item is removed or deleted, the associated notification remains visible.