Chatter: What’s Different or Not Available in the Salesforce Mobile App

Chatter: What’s Different or Not Available in the Salesforce Mobile App

Learn about Chatter functionality in Lightning Experience on desktop that isn’t available or that works differently in the Salesforce mobile app.

Note
Note Beginning in Summer ’26, Chatter is turned off by default in all new orgs. For any features in these orgs that require access to Chatter functionality or the Chatter APIs, turn on Chatter by going to Setup | Chatter Settings and selecting Enable. For details, see Chatter Is Turned Off by Default in New Orgs Beginning in Summer ’26.

Feeds

When viewing feed items in the Salesforce mobile app, you can’t see:

  • Live feed or live comment updates.
  • Rich text formatting or code snippets in the main feed.
  • Inline images in the main feed—you see a placeholder with the name of the image instead.
  • Multiple attachments on an item in the main feed—only the first attachment is displayed.
  • Previews of links in the main feed.
  • Bundled posts in the What I Follow feed.
  • Social feed posts.
  • The full content of posts shared from Lightning Experience when viewed in the main Chatter feed.
  • The full content of posts shared from Lightning Experience when viewed in feeds on profiles. (Salesforce for iOS only)
    Note
    Note To see the shared content, tap the View Post link in the shared feed item.

When posting, commenting, or doing other work in feeds from the Salesforce mobile app, you can’t:

  • Apply rich text formatting or include code snippets in feed items.
  • Add more than one attachment to feed items.
  • Edit posts that include rich text, inline links, or inline images.
  • Share posts.
  • Search in feeds on user profiles and records.

There are some other features that aren’t available in Chatter in the Salesforce mobile app. You can’t:

  • Switch the main feed to show only muted posts.
  • Filter the main feed to show all updates, fewer updates, questions, or only posts related to a specific object.
  • Send or view Chatter messages.
  • See recommendations.
  • Add or view Chatter favorites.
  • See Chatter activity statistics or Chatter influence status.
  • Invite coworkers to sign up for Chatter.
  • Receive Chatter push notifications if you’re an external user.

Topics

When using topics, you can’t:

  • See trending topics.
  • Edit topic details (name and description).
  • Tag favorite topics.
  • Assign topics to records.
  • See the Related Topics and Knowledgeable on Topics related lists.
  • See topics in auto-complete options when searching using hashtags.

Chatter Questions Mobile Limitations

When using Chatter Questions, you can’t:

  • See similar questions and knowledge articles when you ask questions.
  • Select best answers.

Chatter Questions isn’t fully supported in the Salesforce mobile app. When coworkers ask questions, you can see who posted but the text of the question isn’t displayed. You can see any answers to the question, however.

Groups

When using groups, you can’t:

  • See live feed updates.
  • Invite customers to join private customer groups.
  • Add records to Chatter groups with customers using the Add Record action.
  • Withdraw requests to join private groups.
  • Change email and in-app notification settings for groups in Experience Cloud sites.
  • See or customize group member engagement data.
  • Share files with a group unless you’re a member or admin (iOS only)

Group owners and managers can’t remove files from the group files list.

People and Profiles

When using People to view profiles, you can’t:

  • Edit profile information in Salesforce for iOS.
  • Upload a profile photo using the Good Access™ secure mobile browser.
  • Hover on user profile photos to see user information.
  • Use custom profiles.
  • Filter the Following related list on your profile.