Approval Responses

You can’t unlock a record that’s locked for approval.

Salesforce Mobile App Notifications for Approval Requests

• Notifications for approval requests aren’t sent to queues or delegates. For each approval step involving a queue, add individual users as assigned approvers, so those individuals can receive the approval request notifications in the mobile app. To have both queues and individual users as assigned approvers, select Automatically assign to approver(s) instead of Automatically assign to queue in the approval step.
• Notifications for approval requests are sent only to users who have access to the record being approved. Assigned approvers who don’t have record access can receive email approval notifications, but they can’t complete the approval request until someone grants record access.

Approvals in Chatter

In the Salesforce mobile app, you can’t respond to approval requests from Chatter. To respond to approval requests, go to the Approvals navigation item.

Approval Comments

• The Salesforce mobile app prompts you for comments after you tap Approve or Reject.
• The Approval History related list displays truncated comments. To see the full comment for a given approval instance, tap the instance, then tap Comments.

Approval History Related List

• The Approval History related list doesn’t include the Submit for Approval button.
• When working with approvals in Experience Cloud sites, role-based external users can see and take action from the Approval History related list, but they can’t submit requests for approval.