---
schema_version: "1"
id: 4680f7eb1fb4c667094ba09008cfb75890e8c6de4ce61afee51507b46ad26e7a
title: Get Help with Trailblazer
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/get_tbid_support.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.get_tbid_support.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 29cc90ef2b8fef12744c0bc3d83b78b95d7b42be93a0df68828fc6b8dcd42e21
description: Your Trailblazer account is your single identity for multiple Salesforce-related sites. So where do you get help when you need it?
products:
  - Cross Cloud
release: "264"
---
# Get Help with Trailblazer

Your Trailblazer account is your single identity for multiple Salesforce-related sites. So where do you get help when you need it?

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: All Editions</td></tr></tbody></table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-xcloud-trailblazer_identity-264-0-0-production-enus/ccc43018-73ae-4159-814a-676d2b189e1c/images/icon_note.png)

Note A Trailblazer account is available to AppExchange, Commerce Cloud Developer Center, Events, IdeaExchange, Salesforce Help, Salesforce+, Trailblazer Community, Trailhead users, and Partner Community.

 
| Questions about | Solution |
| --- | --- |
| Signing up or logging in to your account | Return to the Salesforce-related site you arrived from, and follow that site’s support instructions. If you’re unable to log in through [Salesforce Help](https://help.salesforce.com/), see [Contact Salesforce Customer Support](https://help.salesforce.com/articleView?id=000321274&type=1&mode=1&language=en_US) for more options. |
| Your Profile or Settings page | Contact Trailhead Help by [Submitting a Case](https://trailhead.salesforce.com/help?support=home) and selecting Trailhead/Certification Account. |
| Merges or adding login methods to your account, including wrong or missing account activity | Refresh your browser. If that doesn’t solve the issue, see [Trailblazer Account Merges](https://help.salesforce.com/s/articleView?id=xcloud.tbid_account_merges.htm&release=264.0.0&type=5 "Some actions trigger a Trailblazer account merge, combining activity from multiple accounts into one. You can choose to manually merge two or more accounts.") or contact Trailhead Help by [Submitting a Case](https://trailhead.salesforce.com/help?support=home) and selecting Trailhead/Certification Account. |
| Badges, modules, and other topics related to Trailhead | View [Trailhead help articles](https://trailhead.salesforce.com/help) or contact Trailhead Help by [Submitting a Case](https://trailhead.salesforce.com/help?support=home) and selecting Trailhead/Certification Account. |
| Your Trailblazer profile displaying 0 for all Trailblazer Community and AppExchange activity | Visit Trailblazer Community and AppExchange and your correct totals show. If not, contact Trailhead Help by [Submitting a Case](https://trailhead.salesforce.com/help?support=home) and selecting Trailhead/Certification Account. |
| Achievements or Certifications | Contact Trailhead Help by [Submitting a Case](https://trailhead.salesforce.com/help?support=home) and selecting Trailhead/Certification Account. |
| Missing orgs in My Installs & Subscriptions on AppExchange | Log in to AppExchange using the Salesforce credentials of the org that you installed into. Or, from your Trailblazer account, go to Settings and add the Salesforce credentials. The org appears in the Viewing As menu on the My Installs & Subscriptions page. |
| Deleting your account | See [Considerations for Deleting Your Trailblazer Account](https://help.salesforce.com/s/articleView?id=xcloud.tbid_delete_account_considerations.htm&release=264.0.0&type=5 "Before deleting your Trailblazer account, make sure that you’re aware of what happens to your profile and history.") or contact Trailhead Help by [Submitting a Case](https://trailhead.salesforce.com/help?support=home) and selecting Trailhead/Certification Account. |