---
schema_version: "1"
id: 5b935656f05f4dc29798cfc1867d71561403c700bbedfd6c3a046c0870f29c64
title: Enable Service Cloud Features
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/xcloud/264-0-0/fs_pas_next_enable_service_features.md
canonical_url: https://help.salesforce.com/s/articleView?id=xcloud.fs_pas_next_enable_service_features.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e0de5dbf386e82898ed3e64948edf8893538266bca14d6184b56752f4bc8dd54
description: This step automatically turns on the required Service Cloud features.
products:
  - Industry Solutions
  - Cross Cloud
release: "264"
---
# Enable Service Cloud Features

This step automatically turns on the required Service Cloud features.

Click **Enable** on this step to automatically activate a suite of essential Service Cloud features. Some features may not be immediately required for your specific implementation, but they're necessary prerequisites for the overall service functionality. These features include Email Drafts, Email-to-Case, Omni-Channel, Skills-based Routing, and Surveys.