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Set up the Asset Coverage View

To provide agents with quick access to customer entitlements, set up the Asset Coverage View.

Required Editions

Available in: Lightning Experience
Available in: Automotive Cloud, Communications Cloud, Consumer Goods, Energy and Utilities Cloud, Manufacturing Cloud, Service Cloud, and Media Cloud. View edition availability.

To set up the Asset Coverage View, first, make sure that you have the FieldServiceEntitlementsView add-on license.

Next, set up and activate the Asset Coverage View LWC.

  • From Setup, go to Lightning App Builder (LAB) to edit the Asset record page, or click Edit Page on the Asset record page to access LAB. In the Tabs component properties, select the Coverages tab or create a custom tab. See Add Components as Custom Tabs in a Lightning Experience App.
  • In Lightning App Builder, drag the Warranties View and Contracts View actions to the page layout, click Save, and then click Activate.
  • In Object Manager, open the Work Order page layout, drag the Choose Coverage (desktop) and Select Coverage (mobile) components, and then Save. Repeat for the Case page layout.