Use the Asset Coverage View for quick access to customer entitlements.
Required Editions
| Available in: Lightning Experience |
| Available in: Automotive Cloud, Communications Cloud, Consumer Goods, Energy and Utilities Cloud, Manufacturing Cloud, Service Cloud, and Media Cloud. View edition availability. |
The Asset Coverage View provides agents with a central place to access a comprehensive list of entitlements. Agents assess what’s entitled to the customer and choose the applicable coverage when opening a case or work order. The Warranties View and Contracts View actions on the asset displays the entitlements associated with an asset, including maintenance plans, warranties, and service contracts. Agents can also see details such as term length and type, what’s covered, and what’s been consumed.
- Set up the Asset Coverage View
To provide agents with quick access to customer entitlements, set up the Asset Coverage View. - Manage Entitlements with the Asset Coverage View
Access your customers entitled services quickly with the Asset Coverage View.